Referral Relations Specialist, SUD

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health and substance use treatment.

As a SUD Referral Relations Specialist, you will join a founding go-to-market team responsible for scaling Charlie Health's Substance Use Disorder (SUD) program nationally. SUD represents our next major growth vertical, and this team is charged with building the playbook. Where our Outreach team builds the relationships that point people toward care, you will make sure they get there.

Connecting someone with a substance use concern to treatment takes more than a warm handoff. Clients often come to us in crisis, in unstable circumstances, and at the hardest possible moment to keep an appointment. You will own the daily work of making sure no one is lost in that gap — identifying clients whose care has stalled, reaching out directly to get them rescheduled, coordinating with our Admissions team, and keeping referral partners informed on every client they send us.

You will work shoulder to shoulder with our SUD-focused Outreach Team and Admissions team.

This role is best suited for someone who thrives in high-accountability environments and wants to help build something meaningful from the ground up. In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Own the client journey from first contact through the start of care, making sure no one falls out of the process along the way
• Serve as the connective tissue between referral partners, clients, and our Admissions team
• Keep referral partners closely informed on the people they entrust to us, building confidence in Charlie Health as a long-term care partner
• Partner with our Outreach team to keep every client moving toward treatment, and coach on pipeline strategy so their time stays focused in the field
• Identify barriers to care as they surface and escalate the patterns behind them

Requirements

• Experience in direct client-facing role (e.g. Admissions Team), particularly in the mental health field, preferred. 
• Support pipeline management activities during key Central Time and West Coast time hours (11am to 7pm ET). 
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $55,000 and $65,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $71,500 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

HYBRI

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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