66 TC Shift Manager

Job Description

Job Description

The Shift Manager assists the Store Manager in overseeing all aspects of retail operations, including store performance, cash control, budgeting, inventory management, security, customer service, and staff supervision. This role requires adherence to Laguna Development Corporation (LDC) core values, policies, and procedures while serving as a positive role model for both employees and customers. The Shift Manager is expected to maintain a respectful and professional attitude, provide superior customer service, and ensure punctual and consistent attendance. Key responsibilities include driving customer satisfaction, monitoring product displays and promotions, maintaining accurate pricing and stock levels, ensuring compliance with all regulatory and company standards (including safety, sanitation, and wage laws), and building strong guest relationships through meaningful interactions. The role also supports hiring, training, coaching, and retaining staff; prepares and manages schedules and timekeeping; oversees daily reports, deposits, and inventory integrity; and ensures cashier accountability and vendor compliance. Additionally, the Shift Manager participates in leadership development programs, identifies operational improvements, controls costs, forecasts sales and labor needs, and maintains store appearance according to company standards while fostering a collaborative team environment.

Candidates must possess a high school diploma or GED and have 2–3 years of relevant experience with demonstrated leadership ability. The position requires proficiency in basic computer applications (Word, Excel, PowerPoint, Outlook) and office equipment. Physical demands include frequent standing, walking, bending, lifting up to 50+ lbs., and repetitive hand use, while mental demands involve problem-solving, organizing, planning, and data interpretation. The role includes supervisory responsibilities such as recommending hiring, promotions, discipline, and termination, as well as training staff, scheduling, directing work, and evaluating performance. Work is primarily indoors with exposure to noise, occasional cold temperatures, and confined spaces. Applicants must pass a pre-employment drug and background screening and obtain ServSafe certification within 90 days of hire. The position requires flexibility to work under pressure, including evenings, weekends, holidays, and other assigned duties as needed.