2nd Shift Clerical (CSR)

2nd Shift Customer Service Representative

Midway Staffing is seeking motivated and dependable CSR to join our team on the 2nd shift. This versatile position offers the opportunity to contribute to various aspects of warehouse operations, if you thrive in a fast-paced environment and are eager to develop your skills in a growing company, we want to hear from you!

Location: Bentonville, AR

Key Responsibilities:

• Coordinate and monitor daily production and shipping schedules
• Track inventory levels and load progress; adjust schedules as needed
• Enter data daily and generate time-sensitive reports
• Check drivers in and out, print BOLs, and manage outbound documentation
• Collect and verify shipment details (release numbers, destinations, trailer numbers)
• Assign dock doors and coordinate driver flow

Customer Service & Operations:

• Manage customer orders, inventory, and material handling processes
• Handle phone calls, emails, and general correspondence
• Assist with customer inquiries and resolve issues promptly
• Prepare and analyze delivery reports to identify trends and communicate updates proactively
• Build and maintain relationships with customers and suppliers to meet cost, quality, and delivery goals

Requirements:

• High school diploma or GED required
• Minimum 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Fast and accurate data entry skills
• Experience with Office 365; AS400 is a plus

Key Qualifications:

• Strong communication skills and attention to detail
• Ability to work across all levels of an organization
• Customer-focused with a sense of urgency
• Positive, proactive, and adaptable in a fast-paced environment
• Strong problem-solving skills with a focus on continuous improvement

Language:

• English required (read, write, speak)
• Spanish preferred (may be required depending on location)

Physical Requirements:

• Ability to sit, stand, walk, and use hands regularly
• Occasional bending, kneeling, or crouching
• Ability to lift up to 25 lbs
• Vision abilities include close and distance focus

Work Environment:

• Office-based role with standard equipment (computer, phone, etc.)
• Drug-free workplace

Contact Information:

Call or text Juan Dominguez at View phone number on click.appcast.io or send an email to View email address on click.appcast.io

What We Offer:

Midway Staffing offers a comprehensive benefits package offering Medical, Dental, Vision and Life/AD&D benefit options to all eligible employees.

About Midway Staffing:

Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2025, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members. Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io Include the nature of your request and your contact information, and we will be happy to assist you. #ZR