Lead Housekeeper

Overview

The Lead Housekeeper is responsible for the daily housekeeping operations within sites/facilities, ensuring a high standard of cleanliness and maintenance in all areas.


The Lead Housekeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.


Responsibilities

• The Housekeeping Night Shift Lead is responsible for leading the evening housekeeping team to ensure all Solivita amenity buildings and common areas are cleaned, sanitized, and prepared for residents and guests the following day. This position oversees daily operations, conducts quality inspections, provides training and guidance to team members, and responds to emergency cleaning needs while maintaining Solivita's high standards of cleanliness, safety, and customer service.
• • Supervise and support the night housekeeping team during the shift.
  • Assign daily work and ensure all scheduled tasks are completed.
  • Inspect cleaned areas to ensure they meet company cleanliness and safety standards.
  • Respond to emergency cleaning requests and unexpected situations.
  • Ensure all restrooms, common areas, fitness centers, pools, and amenity spaces are clean and ready for the next day.
  • Train and coach new team members on proper cleaning procedures and safety practices.
  • Monitor attendance, punctuality, and employee performance.
  • Report maintenance issues, safety hazards, and supply shortages to management.
  • Maintain inventory of cleaning supplies and equipment; restock as needed.
  • Ensure all equipment is used safely and stored properly at the end of the shift.
  • Complete shift reports and communicate important updates to the day management team.
  • Lock and secure designated areas according to company procedures.
  • Assist with room setups, special events, and other operational needs as assigned.
  • Lead by example by maintaining a positive attitude, professionalism, and high-quality work standards.
  • Ensure all company policies, OSHA guidelines, and safety procedures are followed.
  Preferred Qualifications
  
  • Previous housekeeping experience, preferably in a lead or supervisory role.
  • Strong leadership and communication skills.
  • Ability to work independently with minimal supervision.
  • Ability to lift up to 50 pounds and perform physical cleaning tasks.
  • Flexibility to work evenings, weekends, holidays, and respond to urgent situations.

Supervisory Responsibilities

• May help supervise 1 or more teammates

• Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws.

• Responsibilities may include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and Experience

• High school diploma or equivalency required.

• 1+ years as a Houskeeper or similar position

• Prior experience managing and leading a team

• Knowledge and understanding of Material Safety Data Sheet (MSDS) required

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Effective written and verbal communication skills

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Skills and Abilities

• May operate mechanical and electrical equipment (i.e. vacuum, mops, etc.)

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Excellent organizational skills and attention to detail.

• Strong verbal and written communication skills.

• Strong analytical and problem-solving skills.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Ability to prioritize tasks and to delegate them when appropriate.

• Proficient with Microsoft Office Suite or related software.

• Communicate, receive, and exchange ideas and information by means of spoken and written.

• Ability to act with integrity, professionalism, and confidentiality.

Physical requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.

• Ability to lift 40 lbs. following appropriate safety procedures.

• Ability to:

• work in an upright standing position for long periods of time

• crawl in small and tight spaces

• work in different environmental working conditions (e.g. heat, cold, wind, rain).

• walk and climb stairs

• stoop and bend

• Extensive use of fingers for typing and visual use of the computer monitor.

• Handle, grasp, feel objects and equipment.

• Reach with hands and arms.

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.

• Repeat various motions with wrists, hands and fingers.

• Ability to detect auditory and/or visual emergency alarms

• May be required to perform work outdoors during all seasons

• Ability to climb ladders and work at heights above ground level.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• May be required to travel for training sessions off-site

• Ability to work extended hours and weekends if needed.

EQUAL EMPLOYMENT OPPORTUNITY


Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.


DISCLAIMER


This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.