Proposal Services Specialist

Proposal Services Specialist

Location: Remote - Colombia Work Arrangement: Remote

About This Role

Hyland is looking for a detail-oriented and organized Proposal Services Specialist to join our team. In this role, you will be responsible for developing solicitations — including Requests for Proposal, Requests for Information, and Requests for Quote — as well as proposals for both direct and indirect channel engagements. You will lead cross-functional collaboration, manage multiple projects simultaneously, and ensure every submission is polished, compliant, and delivered on time. If you're a strong communicator who thrives in a fast-paced, deadline-driven environment, we'd love to hear from you.

Your Role Responsibilities? Here's What You'll Do.

• Plan, coordinate, and monitor the development of basic to moderate risk solicitations and proposals, including RFPs, RFIs, RFQs, and vendor onboarding forms.
• Read solicitations and proposals to understand advanced technical, functional, and business requirements; parse and assign work to project team members.
• Organize and lead kick-off meetings with key stakeholders; establish deadlines, set project expectations, and manage collaboration within project management tools while working on multiple projects simultaneously.
• Act as liaison between the project team and subject matter experts, working cross-departmentally to track down and confirm information; ensure projects progress on schedule and in line with solicitation and company standards.
• Review, edit, and format final proposal content; coordinate proposal submission via email, bid portal, or hard copy delivery.
• Assist with updating and maintaining team resources, including internal websites and training materials; provide suggestions and updates to existing proposal content and assist with the training and onboarding of new team members.

Role Essentials

• 2–5 years of experience in proposal development, bid management, or a closely related role supporting enterprise sales or services teams.
• Demonstrated experience managing end-to-end responses for formal client requests, including intake, coordination, drafting, compliance checks, and final submission.
• Hands-on experience with one or more document types: RFPs, RFIs, RFQs, Requests for Tender (RFTs), vendor onboarding forms, and security questionnaires (e.g., information security, data privacy, risk assessments).
• Strong written communication skills in English and Spanish with exceptional attention to detail; proven ability to manage multiple deadlines and prioritize work in a fast-paced, deadline-driven environment.
• Experience collaborating cross-functionally with Sales, Legal, Security, Finance, Product, and Operations teams; experience supporting enterprise, SaaS, healthcare, technology, or professional services organizations.

What We'd Like to See (Preferred Skills)

• Familiarity with proposal management tools, document repositories, or CRM platforms (e.g., SharePoint, Salesforce, proposal automation tools).
• Exposure to regulated or compliance-heavy environments with a strong focus on accuracy, attention to detail, and adherence to standards.
• Experience supporting global or multi-region sales efforts across diverse markets and industries.
• Ability to grow company and product knowledge and stay aware of best practices and market trends; provides input on how to improve internal efficiencies.
• Demonstrated ability to train and onboard new team members, contributing to team development and a culture of knowledge sharing.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Basic Qualifications

• Bachelor's degree or equivalent experience
• Demonstrated success in developing proposals or similar experience
• Solid facilitation and project management skills
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong collaborative skills, applied successfully within team as well as with other areas
• Strong critical thinking and problem solving skills
• Able to thrive in a flexible, fast-paced environment
• Strong business and technology acumen
• Demonstrated ability to handle sensitive information with discretion and tact
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Self-motivated with the ability to complete projects in a timely manner
• Proficient in Microsoft Office applications, primarily Word and Excel
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 10% travel time required