Operations Manager

Operations Manager

Substance Salon is seeking a dependable, organized, and customer-focused Operations Manager to oversee the daily operations of our salon. This position plays a key role in creating an exceptional client experience while supporting the salon team and ensuring day-to-day operations run smoothly.

The ideal candidate is a strong communicator, enjoys working with people, is comfortable using technology, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Client Experience

- Welcome clients in a friendly and professional manner.

- Answer phone calls, schedule appointments, and respond to client inquiries.

- Confirm appointments and manage cancellations or schedule changes.

- Resolve client concerns professionally.

- Ensure every client receives outstanding service from check-in through checkout.

Daily Operations

- Oversee front desk operations and daily workflow.

- Manage appointment scheduling to maximize stylist productivity.

- Maintain accurate client records using salon software.

- Process payments and balance daily transactions.

- Open and close the salon as scheduled.

- Maintain a clean, organized, and welcoming reception area.

Team Support

- Support stylists and staff throughout the day.

- Help coordinate schedules and daily operations.

- Communicate operational needs with ownership.

- Foster a positive and professional work environment.

Sales & Business Support

- Encourage appointment rebooking and retail product sales.

- Support monthly service and retail goals.

- Help increase client retention through excellent customer service.

Inventory & Marketing

- Monitor retail and professional product inventory.

- Assist with product ordering as needed.

- Support salon promotions, social media, and community marketing efforts.

Qualifications

- Previous management or leadership experience in a salon, spa, hospitality, retail, medical office, or customer service environment preferred.

- Excellent communication and customer service skills.

- Strong organizational and time-management abilities.

- Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.

- Ability to multitask in a fast-paced environment.

- Reliable, dependable, and self-motivated.

- Professional appearance and positive attitude.

Compensation

- Annual Salary: $52,000–$55,000

- Performance-based bonus opportunities

- Paid training

Benefits

- Paid time off

- 401(k)

- Employee discount

- Referral program

- Paid training

- Professional growth opportunities

Schedule

- Full-time (37–40 hours per week)

- Some evenings and Saturdays are required

- Reliable attendance required

About Substance Salon

Substance Salon has proudly served Rutherford and the surrounding communities for over 17 years. We are committed to providing exceptional hair services, outstanding customer care, and a positive workplace where our team can grow and succeed.

If you're an organized leader who enjoys helping people and keeping operations running efficiently, we'd love to hear from you.