Assistant IT Support Analyst

Join our IT Support Team and help make technology work for students and staff across the University. As an Assistant IT Support Analyst, you'll be at the heart of IT service delivery, resolving technical issues, supporting customers and developing your technical skills within a supportive and collaborative team environment. About the role Reporting to a Senior Support Analyst, the Assistant IT Support Analyst provides technical support to staff and students across the University. You'll investigate and resolve IT incidents, fulfil service requests, maintain accurate records within the IT Service Management system and deliver excellent customer service through a range of support channels. You'll work across a broad range of technologies and services, helping to support teaching, learning, research and professional services. #J-18808-Ljbffr