Call Center Specialist

#140143 Call Center Specialist

Under general supervision, of the Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Perform other duties as assigned.

Minimum Qualifications:

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

Preferred Qualifications:

• Bilingual-English and Spanish Preferred.
• EPIC Appointment Scheduling.
• Procedure Scheduling.
• Knowledge of Medical Terminology.
• Experience working in Cardiovascular Clinics.
• UCSD system knowledge.

Special Conditions:

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.