Customer Relations Representative - State Farm Agent Team Member

Benefits Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development 401(k) matching Role Description As a Customer Relations Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will support both the growth and retention of a successful insurance agency by combining strong customer service with consultative sales conversations. In this role, you will build lasting relationships, influence customer decisions through clear and confident communication, and take ownership of follow‑through to ensure an excellent experience from start to finish. You will represent the agency with professionalism, collaborate closely with team members, and contribute to both service excellence and sales performance in a fast‑paced environment. We look forward to connecting with you if you enjoy helping customers, guiding conversations toward solutions, and taking responsibility for outcomes. This role offers growth opportunities for individuals who are relationship‑driven, results‑focused, and motivated to make a meaningful impact on both customers and the business. Responsibilities Build and maintain strong relationships with customers by understanding their needs and serving as a trusted point of contact. Handle inbound and outbound customer conversations, providing policy information while identifying opportunities to recommend appropriate coverage. Influence customer decisions through consultative discussions that balance education, trust, and value. Own service and sales‑related tasks from initial interaction through completion, ensuring timely follow‑up and accurate execution. Process policy changes, renewals, and claims while maintaining a high standard of care and attention to detail. Collaborate with agency team members to align service efforts with sales goals and overall agency objectives. Qualifications Strong communication and interpersonal skills with the ability to influence outcomes while building long‑term relationships. Comfortable balancing service responsibilities with sales conversations and performance expectations. Results‑oriented and accountable, with the ability to manage tasks, meet deadlines, and follow through consistently. Organized, detail‑focused, and able to adapt in a fast‑paced, customer‑driven environment. #J-18808-Ljbffr