Associate, Customer Experience

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Job Description: Opportunity: Grow Your Career Responsible for maintaining a clean and organized store environment with a focus on floor care. Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business. Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms Adheres to all company policies concerning Health and Safety (includes the refilling of all essential items in the Lounge, Restrooms and Front End) Cross-trained in other areas of the store (Backroom, Front End, Sales Floor, etc.) Supports and responds to all Front End coverage needs Adheres and upholds merchandising philosophy and signage standards Initiates and participates in store recovery as needed throughout the day Adheres to all operational and loss prevention controls in accordance with company guidelines and policies including shrink reduction Communicates accurately and effectively with management and Associates Adheres to all labor laws, policies, and procedures, including Associate meal and break period policies Participates in safety awareness maintains a safe environment Other duties as assigned Who We're Looking For: You. Excellent customer service skills Able to work a flexible schedule to support business needs Strong organizational skills with attention to detail Physical stamina to perform cleaning tasks and run floor buffer and scrubber Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Strong communication skills: verbal and written. Listens and responds appropriately Capable of lifting heavy objects with or without reasonable accommodation Standout colleague, working effectively with peers and supervisors Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 102 Van Rensselaer Square Suite B Location: USA HomeGoods Store 0084 Rensselaer NYThis position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.