Swing Shift Lead

Job Description

Job Description

Child Advocate II (Shift Supervisor)

Isabel's House - Crisis Nursery of the Ozarks, Inc.

Location: Springfield, MO Position Type: Non-Exempt | Shift Supervisor | Weekends May Be Required

Lead with compassion. Support children when they need it most.

Isabel's House is seeking an experienced, dependable childcare professional to serve as Child Advocate II , a shift supervisor role within our Crisis Nursery. This position provides leadership and direct supervision to Child Advocates while ensuring a safe, nurturing, and well-run environment for children and families in crisis.

The Child Advocate II plays a key role in maintaining the daily flow of the house, supporting staff, and modeling best practices in trauma-informed and developmentally appropriate care.

What You'll Do

As a Child Advocate II, you will:

• Supervise and support Child Advocates during your designated shift

• Ensure licensing regulations and agency policies are followed at all times

• Assign staff duties, activities, and housekeeping responsibilities

• Maintain staffing coverage and child-to-staff ratios, including covering breaks and call-ins

• Organize and implement developmentally appropriate curriculum and activities

• Model and lead Conscious Discipline approaches with children

• Support children's individual needs and de-escalate challenging situations

• Make timely, sound decisions to ensure safety and security

• Complete and verify documentation and charting in collaboration with Social Services Director

• Train, coach, mentor, and orient new Child Advocates and volunteers

• Collaborate with the program administration on staffing, performance, and operations

• Conduct safety drills and assist with medication oversight and well-child exams

• Participate in leadership meetings, staff meetings, and performance evaluations

What We're Looking For

Required Qualifications:

• At least 21 years of age

• High school diploma or GED

• Minimum of two years of childcare experience

• Paid supervisory experience or demonstrated leadership ability

• Ability to pass all required background checks and screenings

• Ability to lift up to 50 pounds

Preferred Qualifications:

• Associate's Degree in Child Development (CDA)

• Residential childcare experience

• Experience leading teams in a fast-paced, 24/7 care environment

Internal Candidates: 90 days on the designated shift, be in good standing, and have no active disciplinary actions.

Skills That Set You Apart

• Strong leadership and communication skills

• Sound judgment and ability to remain calm under pressure

• Team-oriented mindset with flexibility and initiative

• Trauma Informed Care

• Ability to mentor others and model professional behavior

• Commitment to child safety, confidentiality, and quality care

Work Schedule & Conditions

• Shift-based role with weekend work required

• Occasional additional hours to meet program needs

• Daily contact with children in a residential care setting

Why Isabel's House?

Isabel's House is dedicated to providing immediate safety and compassionate care to children and families in crisis. As a Child Advocate II, you'll be part of a mission-driven team that values leadership, collaboration, and the power of stable, nurturing relationships.

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