Field Services Manager

Job Description

Job Description

Field Services ManagerAlpine Specialty ServicesMountlake Terrace, WAMLT Plant - 6601 220th St SW, Mountlake Terrace, WA 98043Full-Time | Field Service LeadershipCompensation: $75,000-$90,000 base salary, plus a monthly performance bonus of up to $12,000 annuallyLead our Carpet, Air Duct, and Power Washing field teams for a company that's served the Puget Sound since 1969. Reports directly to the owner. Industry experience is not required - we hire proven leaders and teach the trade, including paid IICRC and NADCA certification.Lead the People Who Deliver Our ServiceAlpine Specialty Services is a family-owned specialty cleaning company that has served the Puget Sound since 1969. We're hiring a Field Services Manager to lead our Carpet, Air Duct, and Power Washing teams in Washington.This is a hands-on leadership position for someone who knows how to manage people, improve performance, maintain high standards, and hold a team accountable. Every technician within these service divisions reports to you, and you'll report directly to the owner.You don't need a background in carpet cleaning, air duct cleaning, or power washing. We'd rather hire someone with proven leadership ability and teach them our services. We'll provide the training and pay for the certifications you need to understand the work you're leading.Spend Your Time Leading, Not Building ReportsWe want our Field Services Manager in the field with technicians, not behind a desk creating spreadsheets.Key performance information - including technician production, upsell rates, callbacks, redos, quality scores, driver-safety events, and program compliance - is automatically tracked and delivered to you.Your responsibility is to understand what those numbers are telling you and coach, develop, recognize, or hold people accountable accordingly.What You'll OwnTechnician Leadership and PerformanceDirectly manage technicians across Carpet, Air Duct, and Power WashingHold monthly one-on-one performance meetings with each technicianCoach employees on production, revenue per hour, upsell performance, quality, and redo ratesSet clear expectations and hold team members accountableRecognize technicians who are ready for advancementAddress performance concerns before they become larger issuesSupport technician development and retentionHandle performance management and difficult employee conversations when necessaryField Quality and Customer ExperienceSpend the majority of your time in the field observing actual service workEstablish and maintain quality standards across all three divisionsMonitor callbacks and redos and address trends when they ariseCoach technicians on workmanship and customer interactionHandle escalated customer concerns from start to finishEnsure customers consistently receive the level of service Alpine expectsRevenue and Field PerformanceDrive revenue growth across Carpet, Air Duct, and Power WashingMonitor technician sales performance and average ticket growthPartner with the field sales trainer to strengthen technician sales abilitiesEnsure technicians follow Alpine's customer programs and field processesSpot-check technician documentation, photos, and required job evidenceUse performance information to identify coaching and development opportunitiesTraining and Field StandardsPlan and lead the 7:00 AM Monday through Thursday team huddleOversee onboarding and ride-along training for new techniciansDetermine when new technicians are ready to work independentlyMaintain proper ServiceTitan usage and field execution standardsOversee truck and equipment assignmentsEnsure vehicle inspections are completedFollow up on driver-safety alerts promptlyMake sure the following week's schedule is prepared and adjusted before the week beginsLearn the Services You LeadWithin your first 90 days, you'll learn each Alpine service well enough to perform or explain it at a high level.You'll develop an understanding of the equipment, processes, pricing, and customer value behind our services so you can effectively coach the technicians performing the work.Alpine provides and pays for this training, including applicable IICRC and NADCA certifications.What We're Looking ForYou don't need cleaning or restoration experience. You do need proven people-management experience.We're looking for someone with:Demonstrated experience directly supervising employeesExperience with performance management, employee development, and terminationsA track record of being accountable for measurable performance goalsStrong coaching and team-development abilitiesConfidence holding direct, fair performance conversationsAbility to lead production-based employees and maintain accountabilityWillingness to spend significant time at jobsites rather than behind a deskStrong organization and follow-throughAbility to balance customer experience, quality, employee performance, and revenue goalsValid Washington driver's license with an insurable driving recordAbility to report to the Mountlake Terrace shop by 7:00 AMExperience That Will Help You SucceedWhile not required, we'd especially like to hear from candidates with:Management experience in restoration, HVAC, plumbing, pest control, landscaping, cleaning, or another field-service industryExperience managing commission-paid or production-paid employeesExperience with ServiceTitan, FieldEdge, Jobber, or similar field-service softwareFamiliarity with IICRC or NADCA standardsCompensation and Benefits$75,000-$90,000 base salary based on experienceDefined salary increases at 6 and 12 monthsMonthly performance bonuses tied to quality, callback rate, and division productionUp to $12,000 annually in additional performance bonusesCompany vehicle for jobsite travelMedical, dental, and vision insurancePaid vacation and holidaysRetirement plan with company matchPaid IICRC and NADCA certificationsFree on-site workout room and game roomDrinks and snacks stocked dailyEmployee discounts on servicesCompany events and employee recognition programsMonday through Friday schedule7:00 AM start with most evenings at homeAbout Alpine Specialty ServicesAlpine Specialty Services has served customers throughout Greater Seattle and the Puget Sound since 1969. We're a family-owned, NADCA-certified and IICRC-certified company specializing in carpet, tile and grout, upholstery, hardwood floor, and area rug cleaning, along with air duct cleaning, HVAC ventilation cleaning, dryer vent cleaning, and heated power washing.Take Ownership of Field Service PerformanceThis isn't an administrative management position. The Field Services Manager is responsible for the people, performance, quality, and execution of Alpine's field service teams.If you're a proven leader who enjoys coaching employees, driving measurable results, maintaining high standards, and leading from the field, we'd like to hear from you.Apply online today to join Alpine Specialty Services as our Field Services Manager in Mountlake Terrace, WA.