Operations Supervisor - Install Team

Daikin Applied is seeking an Operations Supervisor for our mechanical installation team. Location: Bowie, MD – Hybrid/Field Responsibilities Administer safety programs and ensure job‑site compliance, including training, documentation, audits, and reporting. Support sales by assisting with quotations and estimates; review scopes, labor and material costs, assess profit risk, control project expenses, and provide feedback to the District Manager. Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment/material orders, and secure all required customer signoffs. Provide leadership, supervision, and development for the technician team, including coaching and training support. Oversee call‑in and transactional service quotes, ensuring timely pricing and proper technician assignment. Maintain regular communication with existing customers and build strong relationships to identify additional service and sales opportunities. Ensure maintenance contract commitments and inspections are completed on time, while supporting technician scheduling with the Service Coordinator. Work with technicians to generate pull‑through repair and service opportunities; oversee customer‑care initiatives, including Tech Tip programs. Set technician goals and complete annual performance reviews on schedule. Coordinate technician training with the training department and report training plans and budgets to the District Manager. Partner with Service Sales and the District Manager to resolve customer issues, including participating in on‑site visits. Provide weekly reports on job status, revenue, and warranty recovery to the District Manager. Monitor warehouse, truck, and tool inventory; approve tool purchases as needed. Provide technical guidance on projects without engineering plans—assess needs quickly, recommend system configurations, and ensure code and best‑practice compliance. Review Foreman/PM plans for feasibility and assist with on‑site troubleshooting when required. Manage overall department operations, including staffing, scheduling, performance oversight, and ensuring compliance with safety standards and building codes. Qualifications Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification. 2-4 years of people leadership experience. Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects. Benefits Multiple medical insurance plan options. Dental and vision insurance. 401K retirement plan with employer match. Paid time off and company paid holidays. Paid sick time in accordance with the federal, state, and local law. Tuition reimbursement after 6 months of continuous service. Work visa sponsorship is not available for this position. Typical annual base salary ranges from $101,000 to $144,800 plus a targeted sales incentive plan in Maryland. #J-18808-Ljbffr