Senior Vice President, Product

Job Description

Job Description

Who We Are

For over 25 years, we have been dedicated to assisting organizations in delivering critical communications with precision, security, and efficiency through innovative technology, omnichannel communication, and a steadfast commitment to excellence. Serving more than 1,500 clients across a variety of industries, we develop communication solutions that empower businesses to progress.

What truly distinguishes us is our people. We are cultivating a culture that fosters growth, encourages contribution, and enables you to make a significant impact. Here, you are empowered to introduce new ideas, tackle meaningful challenges, and help shape the future of how organizations engage with their customers.

If you are seeking to elevate your career and join a team that is pioneering tech-enabled solutions, we would be delighted to meet you.

Position Summary

The Senior Vice President, Product is the executive responsible for transforming Doxim's enterprise product strategy, portfolio, and product organization in anticipation of significant regulatory shifts and evolving consumer habits.

Reporting directly to the CEO, this leader guides Product Directors and Product Managers and partners with Executive Leadership to translate market change into focused investment, disciplined execution, stronger business performance, sustained customer value, and long-term growth.

This role can be performed remotely from the United States or Canada.

Responsibilities

• Lead, coach, and develop a high-performing product organization, build succession plans and a culture of customer focus, accountability, evidence-based decisions, and continuous learning.
• Partner with the CEO and Executive Leadership to define and communicate the enterprise product vision, strategy, multi-year roadmap, and execution plans.
• Plan, coordinate, and direct product management activities to support company financial objectives, including Annual Recurring Revenue (ARR), one-time or service revenue, personnel costs, operating expenses, and EBITDA.
• Own portfolio priorities and product investment tradeoffs, using customer, market, financial, operational, and product data to balance growth, retention, customer value, risk, technical sustainability, and delivery capacity.
• Set and achieve product goals and KPIs and hold leaders accountable for financial, operational, customer, product, and team performance.
• Establish a consistent product operating model, policies, standards, tools, and processes across discovery, prioritization, roadmap planning, lifecycle management, launch readiness, and performance review; lead related improvements and change management.
• Partner with R&D, Operations, Sales, Marketing, Client Success, Finance, and other functions to align priorities, capacity, dependencies, and go-to-market execution.
• Build trusted relationships with customers and market analysts, resolve product-related business issues, and ensure market and customer insights inform priorities.
• Drive growth and commercialization strategies that improve adoption, retention, market position, and business results.
• Communicate product decisions, results, progress, and risks clearly to the Board, Executive Leadership, product teams, customers, and other stakeholders.

Perform the following at an EXPERT level:

Core Skills

• Analytical and critical thinking, sound judgment, and effective decision-making under uncertainty.
• Clear executive, Board, customer, and organization-wide communication and presentations.
• Strong planning and prioritization, with the adaptability and autonomy to lead in a fast-paced environment.

Business Acumen

• Deep product management expertise and understanding of its interdependencies with R&D, Operations, go-to-market functions, Finance, Security, Privacy, and Compliance.
• Strong financial and commercial judgment across budgeting, product investment, business cases, partner management, and workforce planning.
• Ability to align enterprise priorities and translate product strategy into disciplined, accountable portfolio execution.

Leadership Acumen

• Lead, motivate, coach, and develop large, multi-level teams and senior leaders.
• Build productive relationships, manage conflict, and influence effectively across functions and levels.
• Make clear, company-first enterprise tradeoffs while balancing a 6- to 18-month operating outlook with multi-year product direction.

Education & Certifications

• Bachelor's degree in business, technology, engineering, or a related field, or equivalent relevant experience; advanced degree preferred.
• Working knowledge of HR practices and labor-law requirements applicable to leading a multi-jurisdictional organization.

System Knowledge

• Advanced proficiency with executive reporting, product planning, portfolio management, analytics, customer research, and collaboration tools such as Jira, Confluence, Aha!, or similar platforms.
• Strong understanding of software delivery, agile and product operating models, product lifecycle and go-to-market execution, and enterprise systems supporting financial, workforce, and performance reporting.

Recommended Years of Experience

• 15-18 years in product management, technology, customer communications, or a related domain, or equivalent relevant Doxim experience.
• 10-12 years managing people, including senior leaders and multi-functional teams, with demonstrated mastery leading multiple products or disciplines in customer communications, B2B SaaS, or a similarly complex technology organization.

Travel

10-50%, mostly across North America.  Some international travel may be required.

 

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

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