Patient Care Coordinator

About Us:

Back 2 Basics Dentistry has been a cornerstone in the Clarksville community for over 25 years, providing exceptional dental care with a personal touch. We prioritize honesty, respect, communication, and compassion to deliver superlative results for our patients.

Position Type: Full-Time.

• Previous experience in a dental setting is REQUIRED .
• Bilingual Preferred.
• Looking to start on December 14th 2026.
• Treatment plan review experience preferred.

Responsibilities:

• As a Patient Care Coordinator at Back 2 Basics Dentistry, you will play a crucial role in ensuring our patients have a seamless and positive experience throughout their dental care journey.

Your responsibilities will include:

Patient Interaction:

• Discussing treatment plans and addressing patient queries with clarity and empathy.
• Assisting patients in navigating their experience within the practice.

Administrative Tasks:

• Answering phones and managing patient inquiries.
• Scheduling appointments efficiently and coordinating with the dental team.
• Handling insurance-related tasks and other data collection as necessary.
• Accurately posting charges and collecting funds from patients.

Communication and Problem-Solving:

• Utilizing exceptional communication skills to facilitate smooth communication between patients and the dental team.
• Proactively identifying and resolving issues to ensure patient satisfaction.

Dental Terminology and Computer Skills:

• Demonstrating knowledge of dental terminology to effectively communicate with patients and dental professionals.
• Comfortably navigating computer systems to input and retrieve relevant patient information.
• Eaglesoft experience preferred.
• Treatment plan review experience.

Professional Demeanor:

• Maintaining a pleasant smile and demeanor to create a welcoming atmosphere for patients.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to challenges.
• Proficiency in dental terminology.
• Comfort with computer systems and data management.
• Previous experience in a dental setting is REQUIRED .
• Bilingual Preferred.
• Treatment plan review experience preferred.
• Eaglesoft experience is a plus!

Join our team and be a part of a dental practice that values the well-being of both its patients and staff!