Client Support Specialist

Client Services & Administrative Specialist

Credit Solutions of Lexington, KY is hiring a full-time Client Services & Administrative Specialist for our client services team and to provide high-level administrative support. This position earns a competitive salary, depending on experience. We also offer excellent benefits, including medical, dental, vision, paid time off (PTO), company-paid life insurance, a 401(k) plan, and options for hybrid schedules.

About the Position

Credit Solutions is seeking a dependable and organized Client Services & Administrative Specialist to support our Client's and Client Services team and help ensure accurate, timely, and efficient daily operations. This is a hands-on position that combines client service, administrative support, reporting, payment processing, reconciliation, account documentation, and coordination of daily activities. The ideal candidate is someone who enjoys staying organized, working with data, solving problems, and providing dependable support to clients and team members. A college degree is not required. We are more interested in your experience, work ethic, attention to detail, communication skills, and ability to learn and take ownership of responsibilities.

Key Responsibilities

• Coordinate daily administrative activities within Client Services.
• Provide support for routine client and operational questions.
• Communicate professionally with clients and internal departments.
• Assist with payment processing, cash posting, deposit reporting, and account reconciliation.
• Review reports and identify discrepancies or items requiring follow-up.
• Maintain accurate records, documentation, and account information.
• Assist with client reporting and routine account management activities.
• Monitor assigned workflows to ensure tasks are completed accurately and on time.
• Handle account-related documentation and correspondence associated with escalated accounts and client requests.
• Review account information and supporting documentation to prepare clear, accurate, and professional written responses to account escalations.
• Coordinate appropriate follow-up on escalated account matters and ensure responses and documentation are completed within established timelines.
• Assist with new client setup, system updates, and implementation activities.
• Perform quality checks and audits to help maintain accuracy and compliance.
• Assist with training and onboarding of team members as needed.
• Identify opportunities to improve processes, organization, and efficiency.
• Use Microsoft Office Suite to prepare reports, maintain spreadsheets, analyze information, and communicate results.
• Provide backup support for other Client Services functions as needed.

What We're Looking For

• Organized and able to manage multiple priorities.
• Comfortable working with numbers, spreadsheets, and detailed information.
• An excellent written and verbal communicator.
• Able to prepare clear, professional correspondence.
• Dependable and willing to take ownership of assigned responsibilities.
• Comfortable identifying problems and finding practical solutions.
• Detail-oriented with a strong focus on accuracy.
• Able to review account information and documentation carefully.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Comfortable learning new software and business processes.
• Able to work independently while also contributing to a team environment.

Preferred Experience

• Client services or customer service
• Administrative support
• Healthcare or medical billing
• Payment processing or cash posting
• Reconciliation or financial administration
• Collections or accounts receivable
• Account documentation and correspondence
• Escalation or complaint resolution
• Reporting and data management
• Employee training or onboarding

Relevant experience may be considered in place of formal education. Microsoft Office Expertise Strong proficiency with the Microsoft Office Suite, with a particular emphasis on Excel, is important to this position. The successful candidate should be comfortable working with spreadsheets, sorting and filtering data, performing calculations, reviewing information for accuracy, and creating organized reports. More advanced Excel skills such as formulas, lookups, pivot tables, and data analysis are a plus.

Qualifications

• High school diploma or equivalent.
• Relevant work experience in lieu of a college degree is welcome.
• Previous experience in client services, administration, financial operations, or a related field is preferred.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite, especially Excel.
• Strong attention to detail and accuracy.
• Ability to prepare clear and professional correspondence.
• Ability to handle confidential information professionally.
• Ability to work independently while also supporting a team.