Front Office Manager

Front Office ManagerThe AC Clayton is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader, you inspire greatness in your team. Encourage and support team members to reach their full potential. Create an environment that is a Great Place to Work for All! Lead with integrity, transparency, respect, and professionalism. Care for your team and their families!Key Responsibilities:Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfiedTrain, motivate, and empower front desk staff to deliver responsive and professional guest assistanceOversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system useAct as Manager on Duty, supporting hotel-wide operations when requiredPartner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming listsAssist with Revenue Management functions and actively participate in revenue calls with corporate and brand teamsProduce accurate financial reports in a timely mannerManage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention effortsEnsure compliance with personnel policies, labor regulations, health and safety codes, and key control proceduresConduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standardsMentor and develop management talent within the front office teamQualifications:Proven leadership experience in hotel front office or guest services managementStrong customer service philosophy and ability to foster a guest-first cultureKnowledge of revenue management, financial reporting, and hotel operationsExcellent communication, training, and problem-solving skillsFamiliarity with HR best practices and compliance standardsWhy Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:Medical, dental, vision, life, and disability insurance401(k) with company matchTuition assistanceDiscounted hotel staysExtensive training and career development opportunitiesEligibility for a performance-based bonus upon attainment of objectivesWe're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.Salary Range: $54,235.30 - $67,794.13