Patient Growth Specialist - Bilingual

Patient Growth Specialist (Outreach Executive I) Company: Oak Street Health Location: 3536 W Glendale Ave, Phoenix, AZ 85051 Sign-on Bonus: $2,000 Role Description The Patient Growth Specialist is a community-facing role dedicated to connecting Medicare-eligible seniors with Oak Street Health. As the primary lead generator for their territories, Outreach Executives act as brand ambassadors, sharing the impact of our unique care model to drive local patient growth. Core Responsibilities Sales & Lead Generation Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community. Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team. Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline. Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings. Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships. Relationship Management Meticulously document all customer interactions and sales activities within the CRM and internal business systems. Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care. Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health. Maintain consistent touchpoints with prospects to foster trust and long-term community presence. Required Qualifications 2+ years in Sales or Healthcare environments. Fluent in English and Spanish languages. Proven ability to cold call, manage digital lead channels, and influence key stakeholders. Exceptional verbal and written communication skills with a professional phone presence. Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment. Valid driver’s license and reliable transportation. Role is 60% field-based and 40% clinic-based. Flexibility to work weekends for community events and patient engagement. U.S. work authorization. Preferred Skills Strong computer skills, including Microsoft and/or Google Suite. Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software. Working Hours 40 hours per week Employment Type Full time Pay Range $18.50 - $35.29 per hour. Additional bonus, commission or short-term incentive program may apply. Benefits Affordable medical plan options, a 401(k) plan with matching contributions, and an employee stock purchase plan. No-cost programs such as wellness screenings, tobacco cessation, weight management, confidential counseling and financial coaching. Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and more depending on eligibility. We consider qualified applicants with arrest or conviction records in accordance with federal, state and local laws. #J-18808-Ljbffr Oak Street Health, part of CVS Health