Customer Service Associate

Circle Logistics is a third‑party logistics (3PL) firm focused on delivering three core promises to our customers. No Fail Service Personalized Communication Innovative Solutions We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving. Job Description Customer Service Representative | Entry‑Level Logistics Coordinator - Fort Wayne, IN Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen and celebrate victories as a team. Who We Are: Circle Logistics is a leading third‑party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions. What We’re Looking For: We’re looking for motivated, goal‑oriented, self‑starters who are: Professionals who want to launch their career in a new industry Detail‑oriented and organized Strong communicators — both written and verbal Comfortable in a fast‑paced, team‑oriented environment Ready to make an impact and grow a career If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle. Overview As a Customer Service Representative, you will work in a fast‑paced environment, coordinating our day‑to‑day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to ensure customer satisfaction. Responsibilities Enter new load orders into our proprietary web‑based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues No logistics experience? No problem! You’ll receive hands‑on training from day one and all the tools you need to grow. Skills / Abilities 1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks Above‑average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience High school diploma or equivalent required Associate’s degree preferred Call center experience is a bonus Benefits Full‑time: 40 hours per week Room for advancement in a fast‑growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward‑thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving! Qualifications High school diploma or equivalent required Associate’s degree preferred Call center experience is a bonus Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr