Corporate Card & Commercial Payments Manager

Job ID: 14465Location: Honolulu, HI (preferred); West Coast (USA), United StatesEmployment type: contractorPosted: 2026-10-09Valid through: 2027-11-30 Senior Consultant, Banking / Financial Services About Our Firm:Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the right talent at the right time to achieve critical business results. We leverage our industry knowledge and passion for client priorities to deliver human capital solutions.GSG was founded in 1998 as a consulting firm delivering project management and technology solutions for the financial services industry. GSG now has a global presence, with team members deployed across the U.S. at Fortune 1000 companies and high-performing Fintech firms.High-caliber consultants are the face of GSG at our client organizations and offices. We value the deep relationships we have with our consultants that enable us to place them in roles where their skills will have an immediate impact. The GSG consulting team is comprised of diverse, experienced, driven, and dynamic contributors who excel at getting things done.About the OpportunityGSG is seeking an experienced Corporate Card & Commercial Payments Manager to join our dynamic team. The Corporate Card & Commercial Payments Manager leads our client’s Corporate Card and Commercial Payments business and serves as the primary business owner responsible for strategy, business development, portfolio growth, product management, customer experience, e-Payables expansion, vendor management, operational excellence, and digital transformation initiatives.Partners with Commercial Banking, Corporate Banking, Treasury Management, Business Services, Operations, Finance, Technology, Risk, Compliance, and third-party providers to deliver innovative payment and expense management solutions that drive revenue growth, deepen client relationships, enhance operational efficiency, and support the Bank’s strategic objectives. Ensures the business operates within a strong risk and control framework while delivering exceptional client experience and sustainable profitability. Responsibilities:Portfolio Growth, Sales & Relationship Management (30%) Develops and executes strategic plans to grow the Corporate Card, Commercial Payments, and e-Payables portfolio, achieving established revenue profitability, utilization, and customer acquisition goals. Partners with Commercial Banking, Corporate Banking, Treasury Management, and Business Services teams to identify, structure, and close new business opportunities. Drives adoption of corporate card, virtual payment, e-Payables, expense management, and payment automation solutions across commercial and corporate client segments. Participates in client meetings, presentations, proposal development, RFPs, and joint calling efforts with Bank partners. Establishes, monitors, and reports on key performance indicators (KPIs), performance metrics, and growth objectives; recommends strategies to improve market penetration and financial performance. Builds and maintains executive-level client relationships to enhance customer retention, increase wallet share, and drive program utilization and revenue growth. Provides product expertise, sales support, market intelligence, and training to bankers and business partners. Analyzes market trends, client needs, competitor offerings, and emerging payment technologies to inform product strategy and maintain a competitive suite of solutions. Serves as the Bank’s subject matter expert for commercial payment, expense management, and card-based payment solutions. Program Management, Operations & Client Experience (30%) Oversees client implementation, onboarding, servicing, and ongoing program administration to ensure a seamless and positive customer experience throughout the client lifecycle. Leads initiatives to enhance operational efficiency, scalability, and service delivery through process improvements, automation, and self-service capabilities. Monitors service levels, operational performance, and client satisfaction metrics; implements corrective actions as needed to achieve service expectations and business objectives. Develops, maintains, and enforces operational procedures, controls, and standards supporting corporate card, commercial payments, and e-payables programs. Ensures compliance with applicable banking regulations, card network requirements, internal policies, procedures, and governance standards. Establishes and maintains effective internal controls, monitoring processes, and risk management practices to mitigate operational, compliance, and reputational risk. Partners with Compliance, Legal, Risk Management, Information Security, and Internal Audit teams to address regulatory requirements and support sound governance practices. Leads and supports internal audits, external audits, regulatory examinations, and compliance reviews, ensuring timely resolution and remediation of identified issues. Promotes a strong culture of operational excellence, risk awareness, accountability, and regulatory compliance. Digital Solutions, Vendor Management & Technology Optimization (15%) Oversees relationships with card processors, payment technology providers, and other strategic vendors to ensure service quality, operational effectiveness, and alignment with business objectives. Leads the evaluation, implementation, enhancement, and optimization of digital payment, expense management, and e-Payables solutions. Partners with technology, digital banking, operations teams, and external vendors to improve system functionality, reporting capabilities, integration effectiveness, and client self-service solutions. Identifies and champions innovation opportunities that enhance scalability, efficiency, data accessibility, automation, and customer experience. Ensures effective vendor governance, including due diligence, contract administration, risk assessment, performance monitoring, and ongoing compliance with Bank requirements. Provides oversight to team members supporting vendor management and technology integration initiatives. Portfolio Governance, Financial Management & Analytics (15%) Owns the portfolio performance, including revenue, profitability, utilization, growth trends, and risk indicators for the Corporate Card and Commercial Payments portfolio. Develops and maintains management reporting, portfolio dashboards, and performance analyses to support business planning and decision-making. Partners with Finance, Treasury, Risk Management, Data Analytics, and other teams to ensure accurate reporting and meaningful portfolio insights. Prepares budgets, forecasts, business cases, strategic analyses, and financial models to support business initiatives and portfolio growth strategies. Evaluates portfolio performance and business opportunities; recommends actions to improve profitability, client retention, operating efficiency, and revenue growth. Presents portfolio results, market trends, risks, opportunities, and strategic recommendations to senior leadership. Leadership, Talent Development & Cross-Functional Influence (10%) Provides leadership, coaching, performance management, and professional development for team members supporting Corporate Card, Commercial Payments, and e-Payables programs. Establishes clear performance expectations, development plans, and succession strategies to build and sustain a high-performing team. Fosters a culture of accountability, collaboration, innovation, customer focus, and continuous improvement. Leads through influence across Commercial Banking, Corporate Banking, Treasury Management, Business Services, Operations, Finance, Technology, Risk Management, and Compliance to achieve strategic objectives. Leads and participates in enterprise initiatives, strategic projects, and change management efforts that support business growth and operational effectiveness. Communicates business strategies, portfolio performance, risks, opportunities, and key initiatives effectively to senior leadership and stakeholders. Champions customer-centric solutions that improve client experience, operational efficiency, and business outcomes. Marginal Job Duties and Responsibilities: Contributes to and supports special projects and other duties as assigned by management. Provide cross-functional and departmental support during staffing shortages, vacancies, or periods of increased workload. Develops, maintains, and updates sales, marketing, client-facing, and program administration materials, including agreements, forms, and related documentation. Participates in training, professional development, and industry activities to maintain knowledge of products, regulations, and market trends. Requirements: Bachelor’s degree in business administration, finance, accounting, economics, marketing, information systems, related field; or equivalent combination of education, training, and relevant work experience. Seven (7) years of progressive experience in banking, treasury management, credit cards, payments, commercial banking, product management, or related financial services inclusive of: Experience in business development, portfolio management, relationship management, or commercial payment solutions. Experience leading projects, process improvements, vendor relationships, or technology implementations. Experience analyzing business performance and presenting recommendations to senior management. Preferred Education or Equivalent Experience: Advanced coursework, certifications, or professional training in credit card operations, payments, treasury management, banking, project management, analytics, leadership, or related fields. Eight (8)+ years of progressive experience in banking, treasury management, credit card operations, payments, commercial banking, product management, or related financial services. Prior supervisory or people leadership experience. RFP and client presentation experience. Field of Experience Commercial Banking and/or Corporate Banking Treasury Management and Commercial Payments Corporate Card and Expense Management Programs Business Development and Relationship Management Product Management and Portfolio Management Financial Analysis and Reporting Vendor and Third-Party Risk Management Operations, Process Improvement, and Digital Transformation Regulatory Compliance, Audit, and Risk Management Cross-Functional Leadership and Strategic Planning Administrative/Technical Skills Strong knowledge of commercial payments, treasury management, card products, payables automation, expense management solutions, and emerging payment technologies. Strong financial analysis, forecasting, and portfolio management capabilities. Demonstrated strategic planning, execution, and business development skills. Strong consultative sales, relationship management, and customer engagement abilities. Exceptional verbal, written, presentation, negotiation, and communication skills. Experience utilizing data analytics, reporting tools, and business intelligence platforms to drive business decisions and portfolio performance. Ability to lead through influence and collaborate effectively across organizational boundaries. Strong leadership, stakeholder management, and change management capabilities. Ability to influence decision-making across multiple business units without direct authority. Strong critical thinking, problem-solving, and decision-making skills. Ability to effectively manage multiple initiatives, competing priorities, and deadlines in a dynamic environment. Knowledge of banking regulatory requirements, risk management principles, and internal control practices applicable to commercial payments and treasury products. Proficiency in Microsoft Office Suite and related business applications. Level Supervised Directly supervises a team of up to six (6) commercial card professionals and may lead cross-functional teams and project resources in support of Corporate Card and Commercial Payments initiatives. Employee Benefits: GSG is excited to offer its consultants excellent compensation and a robust option of benefits which include comprehensive medical, dental, vision and prescription coverage. You will receive company-paid life insurance. In addition, we hope you will take advantage of eligible commuter benefits-like paying for work-related public transit and parking with pre-tax dollars. Save for your retirement with pre-tax contributions that go directly into your 401K. We also care about your pets with several options for pet insurance, discount card and prescriptions.GSG’s Commitment to Diversity:As a diverse-owned business, GSG is committed to creating a diverse workforce, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.