IT Service Manager

Overview

Apogee Engineering is looking for IT Service Managers. The IT Service Managers provide journeyman-to-senior level oversight of IT services that support NASIC Business Architecture activities. This position manages service delivery processes ensures alignment with mission needs and drives continuous improvement of IT service quality and performance.

****Contingent Upon Contract Award****

Responsibilities

• Manage end-to-end IT service lifecycles including design transition operation and continual improvement.
• Implement and monitor service management processes (incident problem change configuration and service level management).
• Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and implement corrective actions to meet availability reliability and quality targets.
• Develop and maintain service management documentation including service catalogs and operational procedures.
• Provide leadership and guidance to support personnel delivering IT services.

Qualifications

Minimum Experience:

Citizenship: Must be a US citizen
Clearance: TS/SCI
Certifications: ITIL certification required.
Education / Years of Experience:

• Journeyman: Minimum three (3) years of experience in IT service management or closely related functional area; Bachelors degree in a relevant field
• Senior: Minimum ten (10) years of experience in IT service management or closely related functional area; Masters degree in a relevant field
• Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments.

Additional Information
Location: Wright Patterson AFB Dayton OH
On-site/Hybrid/Remote: On-site
Travel: Occasional

Required Experience:

Manager