Live Events Floor Lead

Job Summary The Good Luck Lounge Floor Supervisor plays a key role in ensuring exceptional guest experiences at all times. This role assists the Operations Manager with daily venue operations and oversees floor staff during live events. A background in food and beverage service and a solid understanding of high-volume, high‑energy environments are essential. Strong leadership, a passion for customer service, and the ability to resolve issues efficiently are required. Key Responsibilities Collaborate with the Operations Manager to perform daily operational tasks, including overseeing all show duties. Assist in the management of guest relations by responding to elevated staff/guest inquiries and resolving any complaints or concerns related to shows, artist meet‑and‑greet, VIP packages, and amenities. Ensure that all guest issues are addressed and corrected, including security and customer service‑related situations. Maintain communication with the Operations, Security and Food & Beverage teams to ensure that service standards are met. Lead opening, running, and closing duties in alignment with Live Nation policies. Educate guests on available venue amenities and make recommendations to enhance their experience. Circulate throughout the venue to maintain line of sight and atmosphere control while reporting any issues that arise. Actively engage in suggestive selling of venue products and services when applicable. Stay up to date on all Standard Operating Procedures (SOPs) and effectively communicate them to team members. Prepare pre‑shift sheets and relay relevant management information to the staff. Oversee and manage lost and found articles, ensuring proper handling of items. Ensure responsible alcohol service in compliance with Responsible Alcohol Service training and Live Nation alcohol policies. Maintain proper security protocols in both guest‑facing areas and back‑of‑house spaces. Lead pre‑shift meetings and ensure the smooth flow of operations at the start of each shift. Work alongside the Manager‑on‑Duty (M.O.D.) to resolve guest and team member issues and elevate to higher management when necessary. Complete incident reports, collect witness statements, and assist with ejection logs and other related duties. Actively participate in and manage special events, ensuring smooth operations throughout. Additional tasks as requested by management. Required Qualifications Responsible Alcohol Awareness Training Certification or equivalent. Previous experience in food and beverage service, ideally in a high‑volume venue. Proven experience in guest relations, with a focus on assessing and anticipating the needs of both guests and staff. Strong communication and leadership skills, including the ability to handle multiple tasks simultaneously. Ability to turn potentially negative situations into positive outcomes. Experience in prioritizing tasks and maintaining an upbeat attitude in a fast‑paced environment. Ability to work extended hours, including nights, weekends, and special events as needed. Preferred Qualifications Experience in live music venues or nightlife environments. A college diploma in a related field is a plus. Physical Demands / Working Environment Must be able to work in a fast‑paced, often loud, and high‑pressure environment. Requires prolonged standing and working on your feet for extended periods. Ability to lift or move up to 40 lbs using proper lifting techniques. Compensation Expected compensation for this position is: $20.00 USD - $25.00 USD Hourly . Pay is based on a number of factors including market location, qualifications, skills, and experience. Equal Employment Opportunity We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis. #J-18808-Ljbffr Dormont Manufacturing Co