Field Service Technician

Field Service Technician

As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.

Key Responsibilities

• Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
• Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner.
• Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
• Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
• Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
• Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
• Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
• Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
• Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
• Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures.
• Collaborate with sales representatives and customers to confirm equipment placement and service needs.
• Support bench repair work or in-shop equipment servicing when needed.
• Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
• May be asked to perform additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required
• Passing score on aptitude test may be required if diploma is unavailable.
• 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Familiarity with mechanical and electrical troubleshooting required.
• Valid driver's license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Proficiency with handheld computer devices preferred.
• Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus.
• Must successfully complete a pre-employment physical.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Takes Action
• Accountability
• Resourcefulness
• Interpersonal Agility
• Adaptability

Physical Demands/Work Environment

• Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Is frequently required to stand.
• Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our Values

• Champion People
• Inspire Creativity
• Wow Our Customers
• Serve Our Communities
• Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.