Urgent Care Veterinary Receptionist

Company Description Established in 1974, Shenandoah Veterinary Hospital has been happily serving the needs of our community's pets for over 35 years. Our practice was founded by Dr. K.W. Gilpin and currently led by Dr. Darin Gilpin, Dr. Brian Gilpin, and Dr. Tori Shamblin Lefevers. Our team of veterinary professionals has grown over the years and currently includes seven veterinarians, seven registered veterinary technicians and many other experienced teammates to provide the best quality care for our patients. Each staff member contributes knowledge and experience in a variety of companion animal topics. We have team members who are experienced supporting all aspects of patient care from highly technical surgical procedures to training and behavioral problems in pets of all ages. We offer preventative care, diagnostic, soft-tissue surgeries, laser therapy, dentistry, in house pharmacy, and more! Shenandoah Veterinary Hospital is a family run business with long-term ties and dedication to the community. It is our personal commitment to provide outstanding veterinary care for all pets and neighbor clients here in Berkeley, Jefferson and Morgan counties and surrounding areas. Our pets are an important part of our lives here at Shenandoah Veterinary Hospital, and we know that the people in our community feel the same and deserve nothing but the best. Martinsburg, West Virginia, it is located in the lower Shenandoah Valley at the tip of the Eastern Panhandle region of West Virginia. There is no shortage of things to do or places to explore in or around Berkley County. Whatever you want to get into or away from, this area is here for you! Our diverse parks, shops, trails, museums, outdoor landscape, distilleries, and restaurants are ready to match your mood and great for individuals or families. We're known for being the worlds #1 county for geocaching as well, which provides hours of outdoor fun for all ages! Being just over an hour west of Washington DC, where rivers meet mountains and history happens. Come visit us - we're confident that you'll want to stay once you do! To learn more about us, click here! Job Description Are you passionate about animals and thrive in a fast-paced, compassionate environment? We're seeking a Veterinary Receptionist to join our dedicated urgent care team and be the welcoming face that supports both pets and their people during critical moments. Job duties include, but are not limited to: Maintain hospital reception area and greet clients and patients Answer calls, emails, and triage client concerns Schedule appointments to maximize efficiency Check in/out clients and process payments Provide compassionate support to clients Handle various medical outcomes professionally Maintain a clean and safe work environment Participate in ongoing training and development opportunities Note: This position may involve exposure to unpleasant odors, noises, and potential animal-related hazards. Qualifications We're looking for: Experienced Receptionist with a minimum of 1-year veterinary experience preferred Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator Highly organized and possess computer skills Self-starter with the desire to continue to advance your knowledge and skillset. Additional Information Urgent Care Hospital Hours: Wednesday, Thursday, and Friday from 12pm-11pm We offer our staff: Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program Career Development Opportunities Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit . Employment Type: Full Time