Operations Supervisor

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.” RLX Built different, on purpose . Make an Impact There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you. Grow With Us We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours. Belong Here This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued. From your first day forward, we want you to feel supported — at work and beyond it. Health Coverage Medical and dental through Cigna, effective your first full month. 401(k) with Match Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%. Paid Time Off Three weeks annually to start, with carryover. Five weeks for Directors and above. Paid and unpaid leave for new parents, including adoption. After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical. Three paid days a year to serve in your community. Care & Faith Support Someone to talk to, pray with, or just listen — whatever you need. Love Works Financial and emotional support for Extra Milers facing hardship. Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward. Corporate Service Centers Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here. Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will supervise a team of Operations Coordinators that monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CDT/RTD in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team. Ethics & Values Problem Solving Customer Focus Drive for Results Functional/Technical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards Supervise and review route monitoring utilizing client-specific software Supervise and perform the check in process for reschedules that are brought back by motor carriers Process and monitor returns through the client portal at participating locations Move inventory safely using material handling equipment (as needed) Serve as a main point of contact for escalations from the client Schedule orders and notify the customer of their time windows for next day delivery Perform other duties as assigned (may vary based on client requirements) Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required Strong people and operations supervisory skills Excellent verbal and written communications skills Excellent interpersonal skills Ability to adapt to changes in a fast-paced environment Ability to embrace new technology Operations or final mile delivery experience preferred Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request. #J-18808-Ljbffr