Sr. Site Reliability Engineer

We are seeking a highly skilled and experienced Senior Site Reliability Engineer to oversee the build and transformation of SWIB’s cloud native technology stack. This role will serve in a critical capacity to ensure all aspects of the Software Development Lifecycle (SDLC) are built from the ground up with modern tools and techniques. This will include all aspects of the SDLC across software, data and infrastructure. The ideal candidate will have a strong background in financial services, exceptional leadership skills, and the ability to manage platforms that require continuity on a 24x6 basis effectively.

This role will serve as a thought leader within the technology organization, helping to drive change and transformation across all teams.

The Senior Site Reliability Engineer will partner with cloud-native application development teams with direct business alignment – empowering them to deliver quality software at high velocity, rapidly receive actionable feedback, and cultivating an environment of continuous experimentation. Additionally, the Senior SRE will create reusable components and workflows that deliver superior engineering experience.

Key Responsibilities:

• Function as subject matter expert in the areas of delivering and operating reliable, performant, robust, and secure applications, with an emphasis on multi-region and multi-cloud patterns.
• Work with the development teams to design, document, create and maintain highly available systems.
• Design, implement, and manage centralized monitoring solutions that provide expedient actionable feedback to the development teams.
• Partner with the application development teams to create flows, processes, automation, and tooling.
• Facilitate the evaluation, adoption, and integration of AI into the software delivery platform
• Create an environment of continuous experimentation and learning.
• Contribute to evolution of our architecture (cloud-focused) to increase its flexibility and ease of use.
• Follow technology trends/tools and recommend improvements to our technology when appropriate.
• Mentor new or less senior members of the team.
• Share experience, knowledge, and ideas to the team to improve processes and productivity.
• Provide tier 2 and 3 escalations for related issues and questions.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure the support team meets or exceeds performance expectations.
• Conduct regular performance reviews and provide ongoing training and development opportunities for the support team.
• Drive continuous improvement initiatives to enhance support processes, reduce incidents, and improve overall application reliability and user satisfaction.
• Manage vendor relationships and ensure third-party support services align with organizational needs and standards.
• Maintain comprehensive documentation of support processes, incidents, and resolutions.
• Stay current with industry trends and emerging technologies to ensure the SRE function remains cutting-edge and effective.

Qualifications:

• Enablement mindset and attitude – you win when teams win
• Excellent verbal and written communication skills
• Bachelor’s Degree in Computer Science, or a related field, or equivalent work experience
• 8+ years of professional Site Reliability Engineering experience (or equivalent demonstrated impact)
• Strong background in designing, implementing, and delivering complex technical architectures
• Hands-on experience with the Cloud in a production environment (AWS preferred)
• Solid experience implementing Infrastructure-as-Code (Terraform or OpenTofu preferred)
• Hands-on experience building and running CICD infrastructure (GitLab preferred)
• Experience implementing and operating container orchestration platforms such as Kubernetes, EKS, Elastic Container Service (ECS)
• Deep understanding of information security concepts
• Experience implementing and operating monitoring tools such as Sentry, Prometheus, and Datadog
• Experience with or strong interest in AI technologies
• Familiarity with version control systems such as Git
• Working experience with agile methodologies
• Experience with cloud-performant microservices and event driven architectures is a plus
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.