Associate Director

The Associate Director is a key member of the management team responsible for overseeing departmental operations related to student and family services, recruitment and retention initiatives, and financial aid outreach aligned with institutional enrollment goals, requiring a consistent on-site presence to effectively support day‑to‑day operations and maintain direct interaction with students, families, and staff. This role provides leadership in training customer service staff and financial aid advisors within Student Financial Aid Services and collaborating offices, with an emphasis on in‑person instruction to ensure effective knowledge transfer, engagement, and skill development. Working closely with the office’s leadership team, the Associate Director recommends process improvements, develops communication strategies, and supports initiatives that enhance the student experience and operational effectiveness. This role will identify operational challenges and implement process improvements through collaboration, project management, and technology. The position requires extensive knowledge of financial aid regulations, policies, and best practices to ensure compliant program administration. The position manages one or more state or federal aid program. The position contributes to strategic planning efforts and initiatives aligned with NJIT’s institutional goals. Prerequisite Qualifications Bachelor’s degree required; Master’s degree preferred. Minimum of 7 years of professional experience in a financial aid office within higher education in a supervisory role. Strong knowledge of Title IV federal financial aid regulations. Demonstrated leadership experience and commitment to excellent customer service. Excellent communication, organizational, leadership, and presentation skills. Proven experience managing New Jersey state or Title IV programs. Preferred Qualifications Strong leadership, supervisory, and public speaking abilities. Ability to manage multiple priorities and meet project deadlines. Experience working with ERP systems and enterprise technology platforms. Experience translating business needs into technology‑driven solutions. Strong analytical and data management skills. Self‑motivated and collaborative professional with a strong commitment to student service. #J-18808-Ljbffr