Quality Assurance Analyst

Job Description

Job Description

Kelly® is hiring a Quality Assurance Analyst for an onsite, contract-to-hire opportunity. If you’re detail-oriented, organized, and enjoy identifying ways to improve processes, this role is a chance to support quality across operational teams.

Pay: Up to $16.00 per hour
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Alternative schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. may be available.
Work arrangement: Onsite only
Interview and training: Training lasts approximately 2–3 weeks.

What you’ll need

• High school diploma or equivalent
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations
• Microsoft Office skills
• Strong analytical, organizational, and communication skills
• Attention to detail and the ability to follow procedures and complete assigned tasks
• Healthcare or insurance industry experience preferred

What you’ll do

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation
• Document findings, errors, and potential fraud or abuse situations
• Provide feedback to operations and training teams to support quality improvements
• Compile quality data and prepare performance reports
• Identify process or training gaps and recommend improvements
• Assist with training documentation and the development of procedures

If your qualifications align with the role, Kelly may contact you about next steps. If this position isn’t the right fit, your profile may also help connect you with other opportunities through Kelly’s recruiting network.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.