CAD/RMS Systems Analyst

CAD/RMS Systems Analyst

Hiring Range $87,068 - $119,724 per year

Prior related experience and internal equity factors will be considered when determining the final salary offered to the selected candidate.

Required: Please click here to view a list of automatic disqualifiers for this position

GENERAL DEFINITION OF WORK:

The CAD/RMS Systems Analyst oversees the administration and support of the Central Square Records Management System and requires cross connection and collaboration with other departments, vendors, Command Staff, IT and Central Square support. This position performs difficult professional work involving the analysis of Sheriff's Office operating procedures, develops and maintains work plans for moderate to complex projects and maintains a high level of expertise and knowledge of public safety enterprise systems. Supervision is exercised over subordinate technical personnel.

Examples of Duties

RMS:

• Oversees and maintains the Central Square Records Enterprise RMS platform
• Sets up system modules, user roles, workflows, and permissions to align with the needs of the agency
• Ensures compliance with NIBRS and CJIS standards; troubleshoots NIBRS reporting issues as needed
• Provides technical support and training to users in all divisions
• Develops and manages personalized reports, dashboards, and data exports using SQL Server Reporting Services (SSRS)
• Collaborates with various agency divisions, including Admin Services, IT, dispatch, patrol, and investigations to ensure system functionality matches real-world workflows
• Oversees integrations with CAD, Mobile, and digital evidence platforms like AXON
• Monitors system performance, resolves issues, and coordinate with Central Square support (Level 2 or 3 troubleshooting)
• Stays up to date on product updates, best practices, and trends in public safety technology
• Manages cloud-based services, including hosting, backups, and security, ensuring agency and vendor standards are met

CAD:

• Oversees and maintains the Central Square Enterprise CAD platform
• Directs overall application management, including supervision of assigned staff
• Works with vendors and stakeholders to implement and manage/test updates/enhancements of the CAD/RMS system
• Designs, develops, and implements complex database models, utilizing SQL and other common database software, as well as common reporting systems such as Crystal Reports and data from Central Square Enterprise CAD
• Provides technical support and training to users in all divisions
• Manages and updates application system configurations
• Collaborates with various agency divisions, including Admin Services, IT, dispatch, patrol, and investigations, to ensure system functionality matches real-world workflows
• Oversees and administers application interfaces with several external and internal systems
• Monitors system performance, resolves issues, and coordinates with Central Square support (Level 2 or 3 troubleshooting).
• Stays up to date on product updates, best practices, and trends in public safety technology
• Manages cloud-based services, including hosting, backups, and security, ensuring agency and vendor standards are met
• Tests system upgrades and tests and modifies custom programs
• Trains and coordinates the training for users on new application features
• Performs deployment, installation, and testing of application upgrades related to ProQA EMD/EFD/EPD programs.
• Implements, tests, and maintains related to GIS county maps

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read instructions and build performance in line with requirements established by the Virginia State Police and the FBI
• Understanding of law enforcement operations and reporting requirements
• Strong skills in system configuration and data validation
• Possess strong communication skills, effective problem-solving capabilities, and keen analytical abilities.
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Highly self-motivated, directed and detail-oriented
• Ability to manage, direct, motivate and build a cohesive team
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Education and Experience

Combination of education and experience equivalent to graduation from an accredited college or university with a degree in computer science, information systems management or related field and a minimum of 5 years of experience in public safety information technology implementation/maintenance, project development and systems analysis

Certification or formal training in Central Square Enterprise preferred

SPECIAL REQUIREMENTS:

May be required to pass a polygraph examination, full background investigation and pre-employment drug and alcohol screening.

Position requires periodic on-call duty status and may be subject to call back or hold over in urgent or emergency situations

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, sitting, standing, walking, grasping, and repetitive hand motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.