Customer Pickup Coordinator

Coordinate customer pickup arrangements with the on-site fulfillment team.

Remote role supporting TurfCasa, whose office is in Lakeway, Texas. This position coordinates with our on-site fulfillment teams; it does not perform physical warehouse, delivery, installation or facilities work. U.S.-based remote applicants are welcome; employment eligibility for the applicant's work location must be confirmed during hiring.

Full-time is the primary opening. Part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome. Paid training is provided.

Pay: $19.25-$22.50 per hour in base pay. Starting pay within this range depends on relevant skills and experience.

What you will do

• Confirm pickup requests, order details and customer contact information.
• Check readiness with the on-site team before communicating pickup arrangements.
• Track arrival updates and resolve scheduling questions through the appropriate team.

What will help you succeed

Organized scheduling and reliable follow-through. You should be comfortable learning remote collaboration tools, communicating with on-site teammates and following approved processes.

Benefits and schedule

• Full-time employees: 10 days of accrued paid time off and 6 paid holidays.
• Part-time employees: prorated paid time off.
• Paid training.
• Schedules provided two weeks in advance where practical.
• A pay review after 90 days; a raise is not guaranteed.
• Employee product discounts, subject to approved product margins.

Benefits are administered under the applicable company policies and eligibility terms.

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