Casino Cage/Player Services Manager

Overview SUMMARY: To manage the Player Services Department for optimum staffing levels, extend credit to customers, assure that all 24K customers are served in an efficient and timely manner, and ensure financial transactions are recorded within company policy and regulation guidelines. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Schedule and supervise all Player Services employees to maintain coverage and efficient customer service Informs all Player Services employees of policies and procedures pertaining to the 24K Select Club. Interview, hire, counsel, and discipline staff. Plan budgets and schedules staff necessary to meet operational needs. Meet with customers for the extension of credit and check approval, problem solving and goodwill marketing. Plan, participate and/or attend departmental meetings for human resource applications, regulatory seminars and policy development. Maintains all employee records Train all Player Services employees in Title 31. Perform other duties and responsibilities as requested. Qualifications Financial and management experience using computer and/or adding machines. 21 years of age minimum requirement. GED High School Diploma Basic math Skills Tipped Position This position does not earn tips Benefits Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities #J-18808-Ljbffr