Guest Experience Associate

Magnolia Plantation & Gardens, one of the nation's oldest and most cherished historic gardens, is seeking a Part-time Guest Experience Associate to deliver outstanding customer service and create memorable experiences for every visitor. As the first point of contact, you'll welcome guests with a smile and assist them at key touchpoints including the Welcome Center, Peacock Café, and Gift Shop. You'll also have the opportunity to share Magnolia's diverse tour offerings-such as the Nature Train, Wildlife Boat Tour, and other future outdoor, nature-based experiences-ensuring a seamless and consistent guest journey from start to finish.

What You'll Do:

• Warmly greet guests upon arrival and departure, ensuring every interaction is positive and welcoming.
• Deliver exceptional guest experiences through expert ticketing, sales, and all other guest interactions, both in person and over the phone.
• Stay up to date on Magnolia's history, tour schedules, upcoming events, frequently asked questions, and visitor directions to provide accurate, timely information.
• Able to work in a fast-paced environment and remain calm under pressure.
• Reconcile sales receipts with accuracy at the end of each shift.
• Learn and present tour narratives in an engaging way within MPC approved scripts, with appropriate tones for the content; describe points of interest at Magnolia that relate to the tour; answer questions and facilitate discussions as appropriate.
• Ensure visitor safety during tours while managing group needs with professionalism.
• Support the team by stepping into other duties as needed, always with a positive, team-player spirit.

Who You Are:

• Experienced in retail, customer service, or hospitality.
• A strong listener with the ability to resolve issues or escalate appropriately.
• Passionate about creating immersive, positive guest experiences at every stage of their visit.
• Detail-oriented, with excellent verbal and written communication skills.
• Flexible and reliable, with availability to work weekends.
• Comfortable working outdoors in varying weather conditions.
• Adaptable to change, able to transition smoothly between departments, and eager to embrace new opportunities.
• A strong cultural fit with Magnolia's core values and mission.

Essential Physical Requirements:

• Ability to walk or stand for up to 8 hours on uneven terrain in varying weather conditions.
• Ability to climb multiple stairs and navigate inclines throughout the property.
• Ability to safely board/disembark boats and trains while assisting guests.
• Ability to project your voice clearly to groups of up to 50 people for extended periods.