Front Desk Supervisor

Front Desk Supervisor

Pay: $18.50 - $21.50/hr

This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary

Essential Duties and Responsibilities:

• Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
• Ensures that employees have the resources, tools, and training needed to perform their duties.
• Manages the performance of staff, including evaluations, disciplinary action, and terminations.
• Manages timekeeping system for staff to ensure employees are paid accurately.
• Maintains schedule for staffing to ensure adequate coverage is available.
• Performs the role of front desk associate or insurance specialist when staffing needs require.
• Answers patient questions and responds or resolves patient concerns or frustrations.
• Conducts pre-employment screenings and interviews when there are position vacancies on team.
• Maintains cleanliness and professional appearance of the front office area of the clinic.
• Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.
• Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
• Other duties as assigned.

Education and Experience Requirements:

• A high school diploma or GED required. Associate or Bachelor's degree a plus.
• Previous supervisory experience required.
• Minimum of three (3) years of experience in an administrative support role for a medical practice.
• Previous experience with EMR desired.

Knowledge/Skills/Abilities:

• Excellent customer service skills.
• Knowledge of medical billing and insurance related to physical therapy.
• Ability to establish and maintain effective working relationships with patients, staff and physicians.
• Great telephone etiquette and ability to speak clearly.
• Excellent written and verbal communication skills.
• Great attention to detail and organizational skills.
• Team-oriented work ethic.
• Ability to work in a fast-paced office setting.