Hospital Answering Service Operator

Job Description

Job Description

Overview

We are seeking a reliable and professional Customer Service Representative to support hospitals, physician offices, and healthcare clinics in a fast-paced healthcare communications environment. This role involves handling inbound calls, identifying appropriate on-call providers, and routing urgent patient and medical staff communications. The ideal candidate is a quick learner with excellent attendance, strong communication skills, and a proven track record of reliability.

Responsibilities

• Handle high-volume inbound calls from patients, hospitals, and medical practices.
• Determine on-call providers and accurately route calls using internal databases and established protocols.
• Deliver exceptional customer service while managing sensitive healthcare-related communications.
• Maintain productivity and service-level standards in a fast-paced environment.
• Communicate professionally with patients, medical staff, and internal teams.

Schedule & Training

• Fully onsite position.
• Second-shift schedule of 2:00 PM to 11:00 PM.
• Must be available to work every Saturday, with scheduled days off during the week.
• Schedules are provided 3-4 weeks in advance.
• Position is considered essential and requires availability during holidays and inclement weather.
• Training is conducted onsite and attendance is mandatory throughout the 2-3 week training period.

Qualifications

• Customer service experience required; call center experience preferred.
• Experience in a healthcare setting (hospital, medical practice, clinic, or health center) strongly preferred.
• Strong communication, phone etiquette, and data entry skills.
• Minimum typing speed of 40 WPM.
• Positive attitude, strong work ethic, and ability to learn quickly.
• Demonstrated job stability and excellent attendance record.
• Medical terminology knowledge is a plus.

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.