Operations Manager

About United RoadUnited Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.Operations ManagerThe Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal. This role is responsible for the terminal’s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.Job DutiesDirect the duties of the staff and supervision of the terminalOperate terminal efficiently by analyzing operating costs, equipment utilization, and revenueEnsure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issuesBuild and maintain positive and profitable customer and vendor relationshipsRespond to emergency situationsAdvocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidentsGather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risksEstablish local procedures to ensure the safety and productivity of all stakeholdersReview all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional ManagerEnsure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepanciesOther duties as assignedSkills RequiredEffective listening and strong communications skillsLeadership skillsData analysis skillsExcellent customer service and resolution skillsRelationship building skillsHighly organized and detail orientedAbility to multi-task and prioritize work in a fast-paced environment and handle moderate stress environmentIntermediate proficiency in Microsoft Word, Excel, Outlook, and InternetProficient company-specific programsAbility to remain calm and professional in a stressful environmentQualificationsMinimum four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportationStrong oral and verbal communication skillsMinimum 2 years of supervisory experienceSubject matter expert on FMCSA and DOT regulationselog experience is a plusLocation: Romulus, MI (this is not a hybrid role)United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.Health & WellnessBCBS PPO Medical with TelehealthDelta DentalNVA VisionCompany Paid Life and AD&DSupplemental LifeDependent LifeShort-Term DisabilityEmployee Assistance Program (EAP)New Vehicle Supplier DiscountsFinancial Benefits401(k) with Company MatchWork-Life BalancePTO Program (Vacation, Sick, Personal, Jury, Bereavement)6 Paid Holidays #J-18808-Ljbffr