Fixed Operations Manager

A well-established automotive dealership is seeking an experienced  Fixed Operations Manager to oversee and drive the performance of its Service and Parts departments. This is a key leadership role for an automotive professional who understands dealership fixed operations, knows how to develop people, and can balance customer satisfaction with departmental profitability.

Responsibilities

• Oversee the daily operations and performance of the dealership's Service and Parts departments
• Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction
• Monitor key performance indicators including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business
• Lead, coach, and develop Service and Parts managers and department employees
• Establish departmental goals and hold team members accountable for achieving performance objectives
• Monitor department expenses, budgets, payroll, inventory, and overall financial performance
• Work closely with the General Manager and dealership leadership on operational and financial goals
• Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue
• Ensure proper processes are followed for repair orders, warranty work, parts, labor, and customer communication
• Monitor technician productivity, scheduling, workflow, and staffing needs
• Maintain strong relationships with customers and address escalated service concerns when necessary
• Ensure departments maintain high standards for customer service, quality, safety, and compliance
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement
• Assist with recruiting, hiring, training, and retention of fixed-operations personnel
• Collaborate with Sales and other dealership departments to support overall dealership goals

Qualifications

• Prefer 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity
• Previous automotive dealership management experience required
• Experience managing or overseeing Service and/or Parts operations
• Strong understanding of dealership fixed-operations processes and financial performance
• Demonstrated ability to improve department profitability and productivity
• Strong leadership, communication, and team-building skills
• Ability to analyze financial and operational reports and make data-driven decisions
• Strong customer-service and problem-solving skills
• Ability to hold teams accountable while maintaining a positive working environment
• Valid driver's license and acceptable driving record