Program Manager (P-173)

SMASH, Who we are?

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

This role is available to candidates located within the United States. Applicants must be U.S. citizens or hold a valid U.S. work authorization to be considered. 

Role summary

You will lead large-scale, transformational technology programs for enterprise clients, with full accountability for delivery, governance, financial performance, resources, contracts, and executive stakeholder alignment.

This is a senior client-facing leadership role requiring proven experience managing $25M+ technology programs , leading  distributed matrixed teams of 50+ resources , and coordinating multiple technical workstreams across complex and global environments.

Responsibilities

• Own end-to-end delivery, execution, and quality of large-scale transformational technology programs.
• Lead multiple technical workstreams and globally distributed teams while maintaining accountability for overall program outcomes.
• Establish and maintain program governance and controls, including status reporting, risk and issue management, decision tracking, stakeholder engagement, and executive reporting.
• Manage program milestones, dependencies, critical risks, issues, decisions, and escalations.
• Proactively identify risks and drive mitigation and resolution through completion.
• Lead program-level decision-making and facilitate alignment between technical teams, customers, executives, and other stakeholders.
• Develop staffing and resource strategies in partnership with technical and organizational leadership.
• Manage large matrixed teams, including Project Managers and other delivery resources.
• Coach and mentor Project Managers to improve productivity, accountability, and delivery quality.
• Own program financials, including budgets, forecasting, profitability, resource costs, and overall financial health.
• Manage program-level procurement reporting and visibility.
• Develop executive dashboards, status reports, financial reporting, and presentations for senior leadership and client stakeholders.
• Ensure program delivery remains aligned with contractual obligations and Statements of Work (SOWs).
• Develop and estimate client SOWs and manage subsequent changes to scope, schedule, cost, and contractual commitments.
• Lead or support negotiations related to contract modifications and their impact on program delivery.
• Monitor customer satisfaction, delivery quality, and program profitability.
• Establish long-term program and portfolio goals and continuously identify opportunities to improve service delivery.
• Ensure effective onboarding and offboarding of program resources.

Requirements – Must-haves

• Bachelor’s degree in a related field.
• 10+ years of Project Management experience.
• 5+ years of direct Program Management experience.
• Proven experience managing  large-scale technology programs with budgets of $25M+ .
• Proven experience leading  distributed, matrixed teams of at least 50 resources .
• Experience working directly with  Financial Services customers .
• Strong external client-facing program delivery experience.
• Demonstrated end-to-end ownership of complex programs, including scope, schedule, resources, governance, financials, risks, contracts, quality, and customer outcomes.
• Advanced experience managing and forecasting multimillion-dollar program budgets.
• Strong understanding of program financial health, profitability, forecasting, and executive financial reporting.
• Extensive experience establishing program governance, controls, reporting structures, and operating rhythms.
• Strong risk and issue management experience, with the ability to proactively drive mitigation and resolution.
• Experience developing, estimating, and managing  Statements of Work (SOWs) .
• Strong understanding of contract management, including modifications and negotiations involving scope, cost, and schedule.
• Experience directly managing and mentoring Project Managers and large cross-functional delivery teams.
• Strong executive presence with excellent presentation and public-speaking capabilities.
• Ability to communicate effectively with both technical teams and executive-level stakeholders.
• Strong problem-solving, decision-making, negotiation, and conflict-resolution skills.
• Ability to independently drive complex programs and aggressively manage commitments and timelines.

Nice-to-haves (optional)

• PMP certification through PMI.
• Experience working across global and multisite environments.
• 1–3 years of sales or business development experience.
• Experience with Salesforce CRM.
• Knowledge of Supply Chain processes.
• Experience supporting Professional Services or Managed Services engagements.
• Experience leading enterprise infrastructure, cloud, networking, security, or digital transformation programs.