Sales Enablement Associate

What You’ll Be Doing: Perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area. Independently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution. Coordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations. Support consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification. Collaborate with regional and global teams, following established processes while seeking guidance from senior members as needed. Build relationships across cross‑functional teams (Sales, Order Management, Technical Support) to maintain consistent, high‑quality customer service. Proactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects. Assist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT). Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools. Provide translation of customer‑facing materials into local languages, as required. What You’ll Need: Associate’s or Bachelor’s degree in Business Administration, Operations, or related field. 3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Ability to understand advanced problems and apply logical thinking to resolve them. Additional Qualifications: Excellent interpersonal and communication skills, with proficiency in both written and spoken English. Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction. Consistent pursuit of professional development, embracing feedback and learning new skills. Working knowledge of database/CRM systems such as Salesforce or equivalent (preferred). Strong organizational and time‑management skills, with the ability to handle multiple tasks in a fast‑paced environment. Experience working in a global or multicultural customer support environment (preferred). Who You Are: Proactive, collaborative, and eager to contribute innovative ideas. Detail‑oriented and highly organized, able to manage multiple priorities efficiently. Strong communicator, building positive relationships across teams and regions. Adaptable and resilient, thriving in dynamic, fast‑paced settings. Growth‑oriented, consistently pursuing professional development and embracing feedback. Respectful and inclusive, promoting positive team morale and treating others with courtesy. The Team You’ll Be Part Of: You will join the Ansys Customer Excellence (ACE) Worldwide Operations team—a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives. The team focuses on optimizing productivity, enhancing operational efficiency, and maintaining high levels of customer satisfaction across regions. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Compensation Information: Synopsys offers a competitive total rewards package; the base salary range for this role is across the U.S. The actual compensation offered will be based on a number of job‑related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. EEO Statement: At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. #J-18808-Ljbffr Ansys, Inc.