Customer Service Representative
Nation Safe Drivers
We’re hiring Customer Service Representatives to join our fast-paced contact center team. In this role, you’ll be the first point of contact for customers in need of roadside assistance—providing calm, efficient, and solution-focused support when it matters most.
If you’re someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations.
Available Shifts
Monday – Friday
- 9:00 AM - 5:30 PM
- 11:30 AM – 8:00 PM
What You’ll Do
- Handle high-volume inbound calls from customers requesting roadside assistance
- Deliver professional, empathetic, and solution-oriented customer support
- Provide updates through outbound calls and follow-ups as needed
- Coordinate service by connecting customers with appropriate providers
- De-escalate concerns and resolve issues quickly and effectively
- Accurately document call details in real time across multiple systems
- Meet or exceed key performance metrics (AHT, quality, attendance, etc.)
- Escalate complex issues when necessary
- Maintain schedule adherence, including start times, breaks, and system availability
What You Bring
- High school diploma or equivalent
- 1+ year of customer service or call center experience (preferred)
- Strong communication, active listening, and problem-solving skills
- Ability to multitask and navigate multiple systems efficiently
- Strong typing and documentation skills while on live calls
- Ability to remain calm, professional, and focused under pressure
Core Strengths
- Customer Focus: You genuinely enjoy helping people and creating positive experiences
- Communication: Clear, confident, and empathetic in every interaction
- Problem Solving: Quick thinker who can assess situations and take action
- Adaptability: Comfortable in a structured, metric-driven environment
- Teamwork: Collaborative and supportive of team goals
What We Offer
- Paid, structured training with ongoing coaching and development
- Competitive pay
- Comprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and Holidays
- Supportive, team-oriented culture with recognition programs
- Clear path for career growth and internal advancement
Vacancy posted 1 day ago
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