Retail Sales Advisor, Part-Time

Job Description

Job Description

Johnnie-O was founded in 2005 with a unique proposition—pairing traditional East Coast polish with a laid-back West Coast attitude (and some Midwestern grit mixed in). Our design philosophy is simple: respect the classics, use premium construction and never take ourselves too seriously.

Beginning with the Original 4-Button Polo sold out of the back of our founder's car, we've grown into a full offering of men's, women's, boys', golf, lifestyle, and licensed apparel—including NFL, NHL, MLB and NCAA collections. Always with an eye toward improving, we've developed an array of thoughtful details called "Topspin" that make our clothing unique and a little more special.

At our core, we value authenticity, community and integrity, and there's no better representation of those ideas than the team we've put together to help make Johnnie-O the next iconic American brand.

The Role

Johnnie-O is looking for a Retail Sales Advisor to work 10-15 hours/week to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle. 

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements. 
• Provide knowledgeable feedback and personalized styling suggestions. 
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged. 
• Maintain a client book and follow up with customers to build long-term relationships. 
• Consistently meet or exceed individual sales goals. 
• Contribute to store sales by proactively engaging customers and recommending additional products. 
• Participate in outreach, appointment-based selling, and event support to grow the customer base. 
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked. 
• Assist in restocking, re-merchandising, and setting seasonal floor changes. 
• Support accurate inventory management and communicate stock needs to leadership. 
• Process transactions efficiently and accurately, including returns and exchanges. 
• Follow cash handling procedures and maintain accuracy in the POS system. 
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed. 

Qualifications

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people. 
• Proactive, solutions-oriented approach to delivering excellent customer service. 
• Ability to adapt in a fast-paced environment and handle multiple priorities. 
• Comfortable working a flexible schedule including evenings, weekends, and holidays. 
• Ability to stand for extended periods and lift up to 20 lbs. 

Additional Information

• Employee discounts 

We appreciate your interest in our company and look forward to hearing from you!