Guest Experience Specialist
The Escape Game
We are located in Westfield Century City! Copy & paste the link below to learn more about our company & the role:
• Embodying our mission, vision, and values during every shift
• Using TEG's Party Host Practices
• Prepare the party venue
• Connect with guests
• Keep the energy high
• Customize the experience
• Make sure everyone leaves happy
• Using TEG's Hospitality Habits
• Courtesy
• Cleanliness
• Communication
• Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
• Checking in guests
• Coordinating game start times with Team Leader
• Answering the phone
• Accurately booking reservations
• Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
• Making groups of 2-50 feel welcome, cared for, and excited for their game
• Using TEG's Steps for Creating TEG Fans
• Extend the invite
• Keep the party going
• Encourage party favors
• Immediately and graciously resolving service failures REQUIREMENTS
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG's Uniform Standards. KNOWLEDGE, SKILLS, & ABILITIES
• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Basic computer abilities
• Exceptional listening skills
• High capacity for creative problem solving
• Energetic, friendly, and patient
• Clear and articulate communicator BENEFITS FOR FULL TIME TEAM MEMBERS
- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
Vacancy posted 3 days ago
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