Medical Front Office Coordinator

Job Description

Job Description

Medical Front Office Coordinator – Internal Medicine Clinic & Dialysis Clinic

Medical Front Office Coordinator

Location: Stockbridge, GA
Employment Type: Full-Time
Practice: Internal Medicine & Dialysis Clinic

Position Overview

We are seeking a professional, organized, and patient-focused Medical Front Office Coordinator to join our Internal Medicine and Dialysis Clinic in Stockbridge, Georgia.

The ideal candidate must have previous medical front office experience and hands-on experience using an EMR/EHR system . Experience working in a dialysis, nephrology, internal medicine, or other specialty medical setting is strongly preferred.

This position requires someone who is comfortable working in a busy clinical environment and can efficiently manage patient scheduling, insurance verification, referrals, check-in/check-out, and front-office operations while providing compassionate service to patients.

Key Responsibilities

• Greet dialysis and medical patients in a friendly, professional, and welcoming manner.
• Check patients in and out efficiently and accurately.
• Verify patient demographics, insurance coverage, and eligibility.
• Collect copays, deductibles, balances, and other patient payments.
• Schedule, reschedule, and confirm patient appointments.
• Answer and manage incoming phone calls and patient inquiries.
• Coordinate referrals, authorizations, and diagnostic appointments.
• Obtain and update patient information and insurance documentation.
• Maintain accurate patient records in the EMR/EHR system .
• Assist with obtaining medical records from outside providers and dialysis facilities.
• Communicate with insurance companies, pharmacies, laboratories, dialysis facilities, and other healthcare organizations as needed.
• Monitor referral and authorization status and follow up when necessary.
• Assist patients with questions regarding appointments, referrals, insurance, and billing.
• Coordinate front-office activities to support smooth patient flow.
• Maintain a clean, organized, and professional front-desk environment.
• Follow HIPAA privacy and confidentiality requirements.
• Work closely with clinical, dialysis, and billing staff.
• Assist with other administrative duties as needed.

Required Qualifications

• Previous medical front office experience required.
• Hands-on EMR/EHR experience required.
• Experience working in a medical clinic required.
• Strong knowledge of patient scheduling and check-in/check-out procedures.
• Experience with insurance verification and eligibility.
• Experience collecting copays and patient balances.
• Experience with referrals and prior authorizations.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy clinical environment.
• Ability to maintain patient confidentiality and follow HIPAA requirements.
• Dependable, punctual, and professional demeanor.

Preferred Experience

• Dialysis clinic experience strongly preferred.
• Experience in Internal Medicine or Nephrology preferred.
• Experience with Medicare, Medicaid, Medicare Advantage, and commercial insurance plans.
• Experience obtaining prior authorizations.
• Knowledge of medical terminology.
• Experience coordinating referrals and specialty appointments.
• Experience working with patients with chronic medical conditions.
• Bilingual skills are a plus.

Ideal Candidate

The successful candidate will be compassionate, dependable, detail-oriented, and comfortable working with dialysis and medically complex patients .

We are looking for someone who can take initiative, communicate effectively with patients and healthcare professionals, and work closely with the clinical and dialysis teams to provide an efficient and positive patient experience.

Compensation & Benefits

Competitive compensation based on experience and qualifications.

Benefits may include paid time off, health insurance, and other benefits based on eligibility.

How to Apply

Please submit your resume highlighting your medical front office experience, EMR experience, dialysis or nephrology experience, insurance verification, scheduling, and referral coordination experience .