Customer Service Specialist

Are you a team player who delivers excellent customer service? If so, we want YOU to join our Clerk Family! No legal experience? No problem, we offer on the job training! Our Gun Club office is seeking a well-organized, detail-oriented professional who likes the challenge of variety, and possess excellent time management skills to join their team providing Customer Service at the Violations Bureau as a Court Specialist IV. At the Violations Bureau you will assist customers from all walks of life with processing citations that are filed within Palm Beach County. In this role you will have the opportunity to gain knowledge on traffic citations, reinstating drivers licenses, misdemeanors cases, county ordinances, and much more! Learning more about these case types will allow you flourish a career within the Clerk's office by learning Florida State Statutes, our case management system and more! Did you know our Gun Club office is located in the Criminal Justice Complex off of Gun Club Road in West Palm Beach? Due to this unique location near the County Jail, our Gun Club office is the only location that handles first appearance court proceedings. First appearance court proceedings are when people are arrested for allegedly committing crimes, they must be taken before a judge relatively quickly to learn of the charges against them, their constitutional rights, any bail options, and other matters. Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include: Generous paid time off and 17 paid holidays – yes you read that right! Superior health care plans with lower costs to you Retirement choices through the Florida Retirement System and deferred compensation plan Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle Tuition Reimbursement Qualified employer for Public Service Loan Forgiveness At the Clerk of the Circuit Court & Comptroller’s Office you can: Work with a purpose Give back to the community Be part of a family Build your skills Pursue career advancement opportunities Reach your professional and personal goals Cashiers criminal traffic and ordinance violations; reinstates driver's licenses. Scans and updates over-the-counter citations. Sets court hearings. Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions. High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Preferred Qualifications Bilingual speakers (Spanish) is highly desirable. Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at View email address on click.appcast.io or View phone number on click.appcast.io. TheClerk of the Circuit Court & Comptrolleris an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty andshall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Office values the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified. #J-18808-Ljbffr