Quality Assurance Representative - Cocoa Beach

Quality Assurance Representative - Cocoa Beach Capital Vacations | Cocoa Beach, Florida About the Role The Quality Assurance Representative serves as the final step in the sales process, ensuring every transaction is completed accurately, ethically, and in compliance with company standards. You'll review contracts with new owners, verify purchase details, answer questions, and help create a positive ownership experience while protecting both the customer and the company. What You’ll Do Conduct professional contract closings with new owners. Verify the accuracy and completeness of purchase documents. Review contracts to ensure compliance with company policies and regulatory requirements. Educate owners on their purchase and answer questions regarding ownership. Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards. Prepare and organize contract files for funding and document management. Download, label, and maintain required QA recordings and documentation within established timelines. Identify potential misrepresentation concerns and communicate findings to Sales Management. Assist with cancellation retention efforts while following all company procedures. Maintain accurate records and complete administrative responsibilities in a timely manner. Partner with Sales Leadership to ensure the integrity of the sales process. Qualifications Previous Quality Assurance or Sales experience within the Vacation Ownership/Timeshare industry preferred. Notary Public (or ability to obtain and maintain Notary credentials). High school diploma or GED required. Strong attention to detail and organizational skills. Excellent customer service and communication abilities. Comfortable working independently in a fast-paced sales environment. Strong computer and typing skills. Ability to multitask while maintaining accuracy. Flexible schedule, including weekends and holidays. Ideal Candidate Professional and confident Highly detail-oriented Ethical and compliance-focused Organized and dependable Experienced in reviewing contracts and documentation This position is also an excellent fit for professionals with backgrounds in: Vacation Ownership Quality Assurance Contract Processing Loan Processing Title or Escrow Services Closing Coordination Banking or Financial Services Timeshare Sales Performance Expectations Maintain a low cancellation rate while protecting the integrity of Capital Vacations ownership. Meet monthly closing performance standards. Ensure all recordings and documentation are completed accurately and on time. Maintain compliance with company policies and industry regulations. Deliver an exceptional owner experience during every closing. Benefits Competitive compensation with bonus opportunities Paid time off and paid holidays 401(k) with company match Growth and advancement opportunities Travel perks and employee discounts Join a company experiencing tremendous growth We are looking for someone who can deliver an exceptional owner experience and protect the integrity of the sales process. If you're ready to join a growing organization that values integrity, customer experience, and career growth, apply today and become part of the Capital Vacations team in beautiful Cocoa Beach. #J-18808-Ljbffr Capital Vacations