Senior Manager, Employee Relations Advisors

Senior Manager Of Employee/Colleague Relations

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Senior Managers of Employee/Colleague Relations are responsible for leading a team of Advisors that support business units by providing expert consultation and guidance to CVS leaders and colleagues on the application of CVS's policies and the Code of Conduct. This team of Advisors responds to a high volume of routine requests from leaders and colleagues to review matters concerning employment matters and application of employment practices and policies. Additionally, as the Senior Manager of a team, you will be responsible for managing the sensitive and/or escalated matters reported to your team. The direct team of advisors will consist of ten or more members.

This role supports the development and execution of Employee Relations processes, practices, and helps develop strategies and interventions to support the evolution of Colleague Relations. As directed by the Lead Director of Colleague Relations, this role will provide oversight, own relationships with designated functional partners (i.e., Legal, Compliance, Security), HRBP's/leaders, and deliver applicable reporting to identify trends and recommend appropriate solutions.

Responsibilities:

• Provides leadership and oversight to team, including but not limited to, monitoring team performance, coaching team members for success, administers discipline as appropriate, addresses issues and escalations, conducts case review, and case resolution calibration. Must have competency in completing Advisor duties and responsibilities.
• Manages and provides expert advice, guidance and recommendations to managers/supervisors, colleagues and HRBPs on various Colleague Relations issues, HR/workplace policy interpretation and inquiries related to issues such as conduct, capability (performance and time/attendance), discipline, termination, colleague complaints, and compliance issues; ensure timely resolution of case and appropriate action is taken, as necessary.
• Manages, completes, and maintains appropriate logs/trackers/systems, to ensure a full picture of Colleague Relations activity – informal and formal processes, advice given, outcomes issues, inquiries, etc.
• Manages and provides appropriate data and reports, monitor business area climate, and identify any patterns or trends in Colleague Relations activity to propose solutions to address.
• Leads projects as appropriate, in the proactive enhancement of Colleague Relations evolution, in response to issues, as part of broader HR or business priorities.
• Facilitates and oversees the onboarding of new team members.
• Identifies gaps and provides training opportunities for the continued development of direct reports and across teams, as needed. In collaboration with the Colleague Relations team, participates in the development of effective CR management skill within the business through the development and delivery of appropriate training and education interventions, in partnership with relevant consultants, COES or advisors. To include communication updates, training courses, quick reference resources, etc.
• Fosters effective business relationships built on trust with our business partners.

Required Qualifications:

• 7+ years of employee relations experience including, but not limited to the following: Direct experience managing, advising, and resolving, employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline, and termination).
• 3+ years of people management/supervisory experience, leading teams
• Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce, Navex, ServiceNow, HR Equity, etc.)
• Strong knowledge of current state and federal employment/labor laws and regulations.
• Proven analytical skills, critical thinking, decision-making and problem-solving capabilities
• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.
• Ability to travel as needed.

Preferred Qualifications:

• Direct experience interacting with labor unions, including the management and disposition of grievances, as well as interpretation and administration of collective bargaining agreements.
• Ability to assist and advise on the development of employee/labor relations trends and insights reporting.

Preferred Certifications or Licenses:

• Dispute Resolution
• Mediation
• EEO Investigator
• PHR/SPHR
• CP/SCP (SHRM)

Education:

Bachelor's degree or equivalent amount of experience and education.

Pay Range: $82,940.00 - $182,549.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.