Parts Support Representative - Order Processing & Customer Service

Job Description

Job Description

Company: Niftylift, Inc.
Location: Greer, SC
Schedule: Monday–Friday, 8:00 AM–4:30 PM (No weekends) Full Time

About the Role:

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise. If you thrive in a fast-paced environment and love helping people find the right solutions, this is the opportunity for you!

Work Environment

• Primarily an office-based, desk position
• Majority of customer interaction is conducted by phone and email
• Regular use of computer systems for order entry, parts lookup, and customer communication
• Limited physical labor required
• Monday-Friday schedule with no weekend work

Responsibilities:

• Answer inbound customer phone calls and emails regarding parts availability, pricing, and order status
• Accurately enter and process customer parts orders using company software systems
• Assist customers in identifying the correct replacement parts using parts manuals, diagrams, and electronic catalogs
• Provide basic product support and technical guidance related to parts and equipment
• Maintain accurate customer records, order information, and communication notes
• Coordinate with warehouse and shipping personnel to ensure timely order fulfillment
• Follow up with customers regarding backorders, shipment updates, and special-order items
• Monitor and respond to email inquiries throughout the day
• Assist walk-in customers on an occasional basis

Requirements:

• Previous customer service, inside sales, order entry, call center, or parts department experience preferred
• Comfortable spending the majority of the workday on the phone, responding to emails, and working on a computer
• Strong keyboarding, data entry, and computer skills
• Excellent verbal and written communication skills
• Ability to multitask while handling customer calls, emails, and order processing
• Detail-oriented with a strong focus on accuracy
• Ability to learn technical product information and parts identification procedures
• Experience with ERP, inventory management, or order processing software is a plus
• Mechanical aptitude or familiarity with aerial lifts, construction equipment, automotive parts, or industrial equipment is beneficial but not required

About Us:

Niftylift Inc is a leading manufacturer of self-propelled aerial work platforms, known worldwide for innovative, lightweight, and environmentally responsible lifting solutions. Our customers trust us for reliable equipment and outstanding after-sales support that keeps their operations running smoothly. At Niftylift, we foster a collaborative and supportive workplace where employees take pride in delivering top-tier service and being part of a globally recognized brand.

Benefits

We offer a competitive, comprehensive benefits package that includes:

Company-Paid Benefits (Employee Only)

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance 

 

Paid Time Off

• 15 days of paid vacation annually (pro‑rated first year)
• 5 paid sick days annually (pro‑rated first year) 

Additional Advantages

• Consistent weekday schedule with no weekend requirements
• Supportive work environment with strong organizational values
• Opportunity to support a respected brand within the aerial equipment industry

Why Join Niftylift?

At Niftylift , we don’t just build access equipment — we build careers , innovative solutions , and a sustainable future .

Founded in 1985, Niftylift has grown into a global leader while staying true to what matters most: people, innovation, quality, and responsible growth . When you join Niftylift, you become part of a company that values long‑term thinking over short‑term wins and believes great products start with great people.

 

Equal Employment Opportunity (EEO) Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination and harassment.