Dining Supervisor

Dining Supervisor

Category: Dining Services

Department: DINING SERVICES

Locations: Westfield, MA

Type: Full-time Non-Exempt

Position ID: 204833

About Westfield State University:

In 1839, Westfield State University was founded on the ideals of Horace Mann who sought to improve society through education. We were the first public education institution without barrier to race, gender or economic class. The spirit of innovative thinking and social responsibility is forged in a curriculum of liberal arts and professional studies contributing to the development of knowledge, skills, and character essential for students to become responsible leaders and engaged citizens.

Westfield State is a highly residential campus with approximately 55% of our 3,100 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Springfield, Northampton, and Amherst with a selection of museums, theater, collegiate and minor league sports, hiking trails, and restaurants. The University is within 1.5 hours of Boston and Albany and within 3 hours of New York City and the Green Mountain range of Vermont.

Job Description

Campus Title: Dining Supervisor

State Job Title: Dining Hall Supervisor

Department: Dining Services

Job Code: H11X05

FLSA Status: Non-Exempt

Funding: 7115-6014

Bargaining Unit: AFSCME

Job Type: Full-time Permanent

Timeframe: 35 Weeks (Academic Calendar)

Shift: 1st Position: Sun-Thur 2pm-9:30pm / 2nd Position: Tues-Fri 9am-5pm & Sat 2pm-9:30pm

Regular Days Off: 1st Position: Friday & Saturday / 2nd Position: Sunday & Monday

Supervision Received: Receives supervision from one of the Assistant Managers of Dining Services who assigns work and reviews performance.

Supervision Exercised: The Dining Supervisor exercises direct supervision of one to five dining services personnel and student employees.

Salary: $1,797.80 Bi-weekly

Two positions will be hired off this one posting.

General Statement of Duties

Supervises the preparation of the set-up and serving of the meals. Continually inspects the food for quality during the meal hours. Trains new employees and performs related work as required.

Duties and Responsibilities

Duties include but not limited to:

• Supervises the preparation and the setting up of the dining rooms and serving areas prior to and during each meal during assigned shifts.
• Inspects foods during the meal period for taste, appearance and temperature.
• Supervises the portioning of food to control and eliminate waste.
• Inspects equipment and dining room for cleanliness and condition of repairs, reporting any problems using standard forms and established policy.
• Keeps records of amount of food used and the number of meals served daily.
• Trains new employees using department and University training manuals and materials.
• Assists in recording attendance for dining room employees using department equipment and established procedures.
• Assists in planning and serving special banquets and functions.
• Assigns the work stations and duties to direct reporting staff.
• Secures and issues cash, employee meal tickets and prepares bank deposits.
• Assists in preparing employee annual performance evaluations.

Requirements

Qualifications Required at Hire:

• Ability to understand and apply the laws, rules, policies and procedures governing the department.
• Ability to judge the proper quality, appearance and condition of foods by sensory observation.
• Ability to follow oral and written instructions.
• Ability to give oral and written instructions in a precise and understandable manner.
• Ability to supervise, including assigning work, training and motivating employees.
• Ability to stand for prolonged periods of time.
• Ability to lift and carry heavy objects.
• Ability to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights).

Qualifications Acquired on Job:

• Knowledge of the laws, regulations, departmental and university policies, procedures, standards and guidelines governing assigned unit activities.
• Knowledge of department procedures for preparation, service and storage of food and beverages.
• Knowledge of a computer menu and payroll system.

Minimum Entrance Requirements:

• At least 3 years of full-time or equivalent part-time experience in food service work in a hotel, restaurant, cafeteria or catering firm.
• A diploma or certificate from a recognized trade, technical or vocational school at a high school level or higher with a major in home economics, culinary arts, food service or food trades may be substituted for the required experience.

License and/or Certification Requirements:

• Incumbents must be certified as food handlers within 90 days of the appointment start date through a recognized program approved by the university (i.e., ServSafe).

Remarks:

National Restaurant Association Applied Food Service Sanitation certification preferred or willingness to attend the course.

Employee Benefits

Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.

Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.

Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.

Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.

Disability Accommodations

Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at View phone number on click.appcast.io or visit us in the Horace Mann Building, 1st floor.

Background Check

Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.

Application Instructions

An online application is required. A resume and cover letter may be attached but this is not required. Deadline: Review of applications will begin September 25, 2026. The job posting will be open a minimum of ten days and, if needed, will remain open until finalist have been selected.