Business Solutions Analyst

Description

Purpose

The Business Solutions Analyst helps HC3 turn business needs into practical, well-defined technology solutions before and throughout the development lifecycle. By improving clarity around business outcomes, workflows, requirements, and user expectations, this role helps reduce rework, improve solution quality, accelerate delivery, and strengthen alignment among business stakeholders, development, quality assurance, operations, and leadership.

Responsibilities

The responsibilities for this position include the following:

• Business Discovery and Solution Definition - Lead discovery sessions with business stakeholders to clarify business problems, desired outcomes, operational constraints, scope boundaries, and solution options.
• Requirements and Workflow Documentation - Translate business needs into delivery-ready artifacts including process maps, current-state and future-state workflows, business rules, functional requirements, user stories, acceptance criteria, and decision documentation.
• Solution Visualization and Stakeholder Validation - Create mid-fidelity wireframes, screen concepts, user flows, and functional storyboards to illustrate requirements and validate proposed scope, workflows, user experience expectations, and outcomes with stakeholders (not production graphic or visual design).
• Delivery Readiness and Cross-Functional Alignment - Partner with development, quality assurance, product leadership, operations, and stakeholders to clarify expected behavior, edge cases, dependencies, testability, user acceptance testing needs, and release readiness.
• Business Value and Process Improvement - Facilitate work prioritization by evaluating business value, operational practicality, and complexity in partnership with product and business leadership.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Business Analysis and Solution Shaping - Understands business problems, evaluates solution options, and translates ambiguous needs into practical, clearly defined deliverables.
• Requirements and Process Analysis - Applies effective discovery, requirements elicitation, process documentation, workflow analysis, and acceptance criteria development practices.
• Stakeholder Facilitation and Collaboration - Leads productive discovery sessions and builds alignment among business, client-facing, operational, technical, and leadership stakeholders.
• Technical and Delivery Awareness - Understands software development lifecycles, system and data flows, integrations, Agile practices, quality assurance needs, and release readiness considerations.
• Communication and Visualization - Communicates clearly with technical and nontechnical audiences and uses diagrams, wireframes, storyboards, and other visual artifacts to clarify solution intent.
• Analytical Thinking and Practical Problem Solving - Balances business value, client impact, operational practicality, risk, and technical feasibility when evaluating needs and recommending solutions.
• Ownership and Organization - Works independently, manages competing priorities, maintains detailed documentation, challenges assumptions professionally, and follows work through to stakeholder validation and handoff.

Education, Experience, and Certifications

Required

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent practical experience .
• Three or more years of experience in business analysis, systems analysis, product analysis, process improvement, or related work
• Experience leading requirements discovery and documenting business processes, workflows, user stories, functional requirements, and acceptance criteria
• Experience working with business stakeholders, software development teams, and quality assurance teams throughout the delivery lifecycle
• Experience using backlog management, process mapping, wireframing, or collaboration tools
• Strong written, verbal, analytical, and stakeholder facilitation skills

Preferred

• Experience with financial services, financial institutions, document delivery, or regulated technology environments
• Experience with Jira, Figma, Lucidchart, Miro, or similar tools
• Experience with artificial intelligence assisted analysis, wireframing, or solution visualization
• Experience supporting user acceptance testing, backlog readiness, product roadmaps, or release readiness
• Certification in business analysis, product management, Agile, Scrum, or process improvement

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

Work will be performed in an HC3 office or remote office space. If approved for remote work, the home office must be appropriate for focused work without distractions and in compliance with the Remote Work and Access Policy. Fully remote employees will be required to occasionally travel to the main Irondale, AL office for critical team meetings.

Travel

This role requires occasional travel, up to 10%. Most travel will be within driving distance and will not require overnight stays.

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing.

Position Type and Expected Hours

This is a full-time position for five, eight-hour days (at least 40 hours) per week. Typical workdays begin at 8:00 AM and

Requirements

Education, Experience, and Certifications Required

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent practical experience .
• Three or more years of experience in business analysis, systems analysis, product analysis, process improvement, or related work
• Experience leading requirements discovery and documenting business processes, workflows, user stories, functional requirements, and acceptance criteria
• Experience working with business stakeholders, software development teams, and quality assurance teams throughout the delivery lifecycle
• Experience using backlog management, process mapping, wireframing, or collaboration tools
• Strong written, verbal, analytical, and stakeholder facilitation skills

Preferred

• Experience with financial services, financial institutions, document delivery, or regulated technology environments
• Experience with Jira, Figma, Lucidchart, Miro, or similar tools
• Experience with artificial intelligence assisted analysis, wireframing, or solution visualization
• Experience supporting user acceptance testing, backlog readiness, product roadmaps, or release readiness
• Certification in business analysis, product management, Agile, Scrum, or process improvement

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

Work will be performed in an HC3 office or remote office space. If approved for remote work, the home office must be appropriate for focused work without distractions and in compliance with the Remote Work and Access Policy. Fully remote employees will be required to occasionally travel to the main Irondale, AL office for critical team meetings.

Travel

This role requires occasional travel, up to 10%. Most travel will be within driving distance and will not require overnight stays.

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing.

Position Type and Expected Hours

This is a full-time position for five, eight-hour days (at least 40 hours) per week. Typical workdays begin at 8:00 AM and end at 5:00 PM local time, Monday through Friday, and include a one-hour lunch break. Work hours may occasionally vary based on stakeholder availability, project needs, or release activities.