Telemarketer

Description

Position Summary:

The Telemarketer will make phone calls to solicit sales and service.

Essential Functions:

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Use prepared scripts to persuade individuals to purchase a particular product or service.
• Expectation is 100 calls per day and an average of two (2) appointments per day
• Collaborate with Sales Manager to establish telemarketing goals and to develop scripts.
• Modifies scripts to better address the interests, needs, or concerns of customers.
• Answers questions from and provides information describing products and services to call recipients.
• Receive technical training Including on-site training to better learn products and services.
• Gathers and records customer information in CRM system.
• Compiles telephone numbers and names of potential customers from a variety of sources including telephone directories, leads from vendors, reply cards, and lists purchased from other organizations.
• Follows up on initial sales contacts via telephone, email, and other correspondence.
• Quote small planned maintenance agreements for prospective customers promptly after phone discussion.
• Performs other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent preferred.
• Pleasant and polite telephone manner.
• Able to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
• Self-motivated with a strong sense of customer service.
• Ability to work as a team with internal and external parties.
• Have solid organizational skills with the ability to multi-task.
• Conducts self in a manner which enhances the image of the company and promotes customer loyalty.
• Understands the importance of support staff to the sales process and develops a working team relationship to accomplish goals.
• Exhibits an energetic, good-natured, positive attitude; exceptional ability to engage prospective clients, identify customer’s needs, listen, analyze, respond and solve customer’s problems. Must be persuasive and confident while being diplomatic and tactful.
• Proficient with MS Office products and ability to quickly learn software programs.

Physical Demands:

• Ability to work in an office environment with long-term use of a phone and computer with continuous sitting and some walking, bending, reaching, kneeling and standing.
• Individual will be regularly required to speak and listen. In addition, will be required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift 15 pounds.
• Must wear and use proper PPE at all times when in the shop/warehouse area.