RMA Test/Repair Technician

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Test/Repair Technician to join our RMA (Return Merchandise Authorization) department. In this role, you will be responsible for the inspection, cleaning, testing, troubleshooting, and repair of electronic assemblies and finished goods returned by customers. The Test/Repair Technician plays a critical role in ensuring product quality, reliability, and customer satisfaction by accurately diagnosing failures, completing repairs when feasible, and documenting findings. This position requires strong attention to detail, technical aptitude, and the ability to work both independently and collaboratively within a team environment. This position is based at our home office in Newburgh, IN. This is not a remote position.

This position reports to the Customer Success Manager.

Duties and Responsibilities

• RMA Processing & Product Handling
  • Track and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations.
  • Properly receive, handle, and log returned products to ensure traceability and accuracy.
  • Clean assemblies and components using approved methods to prepare for testing and evaluation.
  • Perform mechanical disassembly and reassembly of products to access internal electronic components.

• Testing, Diagnosis & Repair
  • Execute functional and electrical testing on electronic assemblies and finished goods using standard test equipment.
  • Interpret test results to diagnose faults and identify root causes of failure.
  • Perform component-level troubleshooting, repair, and replacement as needed.
  • Utilize schematics, work instructions, and technical documentation to guide testing and repair activities.
  • Make informed decisions regarding repairability versus scrap, based on company guidelines and cost considerations.

• Documentation & Reporting
  • Accurately document all test results, repairs performed, and findings within company systems.
  • Generate detailed test and validation reports to support warranty claims, customer communication, and internal analysis.
  • Maintain records of common failure modes and contribute to continuous improvement efforts.

• Process & Quality Improvement
  • Develop and follow standardized test procedures for multiple product lines.
  • Identify trends or recurring issues and communicate findings to cross-functional teams (engineering, quality, customer support).
  • Support root cause analysis and breakdown analysis activities to improve product reliability.
  • Assist in refining work instructions, test procedures, and repair processes as needed.

• Inventory, Tools & Workspace Management
  • Identify and cross-reference electronic components and replacement parts.
  • Maintain organization and storage of components, assemblies, and repair materials.
  • Monitor and maintain inventory of test/repair supplies, tools, and consumables; request replenishment as needed.
  • Ensure the test/repair area is clean, organized, and compliant with safety and quality standards.

• Collaboration & Communication
  • Work closely with team members to ensure timely completion of repairs and return of products to customers.
  • Communicate technical findings clearly to non-technical stakeholders when needed.
  • Participate in team meetings and support cross-functional initiatives related to product quality and customer experience.

Qualifications & Competencies

Employment Eligibility & Verification

All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

• High School Diploma or equivalent required.
• 2+ years of experience in electronics testing, troubleshooting, or repair preferred.
• Strong understanding of basic electrical principles and ability to interpret electrical schematics.
• Experience using electronic test equipment (e.g., multimeters, oscilloscopes, power supplies) for analysis and troubleshooting
• Proficiency in soldering and de-soldering techniques
• Demonstrated ability to perform root cause analysis and breakdown analysis
• Strong attention to detail and problem-solving skills
• Effective written and verbal communication skills
• Ability to work independently as well as part of a team in a fast-paced environment

Working Conditions

• This position operates in a technical lab environment with exposure to electronic assemblies, testing equipment, and standard repair tools. The workspace is climate controlled.
• Schedule: Monday - Friday, 1st shift.

Physical Requirements

The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite

Benefits

• First day coverage of all benefits - no waiting period
• Premium free medical, dental and vision insurance – working spouse must take major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays, 15 PTO days, 5 personal/sick days
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership
• Esports Room